Holiday Inn Express And Suites Senatobia I 55, an IHG Hotel
🏨 Hotels & Travel · Senatobia
total experiences
replied on google
Most reported issues
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Experiences
excessive wait time and unprofessional behavior from front desk staff
Staff were rude and unhelpful during the reservation and check-in process.
Business reply on Google
Crystal, First, we would like to congratulate you on your recent marriage. Secondly, we would like to apologize for how you and your guest were treated during your stay here with us. This by no means how we wish our guest to feel. While we cannot address the check-in issues without verifiable confirmations, we can clarify that this establishment does not have a corporate number to give. However, we do have reservation lines, and we apologize if this information was not provided. We do hope you and your guest will give us another opportunity in the future to show you that we want all our guest to fill welcomed and respected during their stay with us.
Staff provided rude service and failed to provide necessary hotel information.
unauthorized smoking fee charged and television was nonfunctional
Business reply on Google
Thank you for taking the time to leave us a review. Due to privacy afford through google reviews, I am unable to verify your stay with us to respond appropriately to your issue. If you would please contact us so that it can properly be addressed correctly at holidayinnsenatobia@gmail.com or through our phone number provided online. Again, thank you and we look forward to hearing from you.
The hotel room was not clean and renovation quality was poor.
Staff gave away a guest's lost property to the wrong person.
Poor staff training and unprofessional management behavior.
Unprofessional management, untrained staff, and broken hotel amenities.
The hotel manager provides poor customer service and lacks management skills.
hotel denied early check-in and late check-out requests
Hotel charged an unexpected two hundred dollar security deposit to card.
General manager was rude and delayed issuing a required check.
Hotel accepted payment but refused the card upon arrival
Management and corporate failed to respond to customer communication.
General manager canceled reservation and refused service to a solo traveler.
Customer was incorrectly charged a smoking fee by the hotel manager.
sewage backup in bathroom and unprofessional management response
Hotel failed to provide requested accessible room for elderly guest