Holiday Inn Kearney by IHG
🏨 Hotels & Travel · Kearney
total experiences
replied on google
Most reported issues
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Experiences
staff failed to address disruptive guests in the hallways
Room availability issues, uncomfortable bed, and poor cleanliness.
Front desk staff refused to sell an extra pool wristband.
Business reply on Google
Hi Teresa, We’re sorry to hear about your experience with our front desk team. We strive to provide exceptional service, and it’s disappointing to learn we fell short during your stay. It is our hotel policy that we do not sell extra pool wristbands due to capacity limitations. Thank you for your feedback. - The Staff at Holiday Inn Kearney
Front desk staff unable to provide accurate information regarding incidental charges.
Business reply on Google
Hi Mireya, We’re sorry to hear about your experience with our front desk service. Ensuring our team is well-informed and helpful is a priority, and we will address this with Nathan to improve our service. We appreciate your feedback and encourage you to reach out directly for any further assistance or clarification on charges. - The Staff at Holiday Inn Kearney
Child injured on hotel swimming pool slide
Business reply on Google
Hi Toby, We’re truly sorry to hear about your son’s experience. Safety is our top priority, and we take such incidents very seriously. We encourage you to reach out to us directly so we can address your concerns and ensure a safe environment for all our guests. Thank you for bringing this to our attention. - The Staff at Holiday Inn Kearney
Uncomfortable beds, utility failures, and failure to provide promised billing discount.
Lack of elevator access and poor staff assistance with room navigation.
Small pool, outdated room, noise issues, and limited breakfast options.
Water park wristband policy limits access for large families
Business reply on Google
Hello Chris, Thank you for taking the time to write this review. Unfortunately, we only provide 5 passes for the waterpark per standard room. However, please call us whenever you want to stay with us and ask for a suite option. With a suite, you will have 7 passes for the water park and a spacious room. Again, thank you for your feedback. -Management
Poor room hygiene, missing bedding, and inadequate breakfast service.
The hotel staff were disrespectful and the room door was broken.
Business reply on Google
Garry Thompson, Thank you for taking the time to provide feedback about your experience about your recent stay at Holiday Inn Kearney. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 308-237-5971 or bre.traupe@younes.com. Thank you, Bre Traupe Guest Services Manager
Rooms lack exterior windows and have cramped bathroom layouts.
Excessive noise and foul bathroom odors were not resolved by staff.
Room location, cleanliness, and restaurant quality did not meet expectations.
Poor room cleanliness, noise issues, and reservation management failures.
Room lacked ventilation and had poor layout and service
Poor room maintenance, broken climate control, and safety concerns.
Multiple unauthorized credit card charges and poor staff conduct
The hotel rooms and pool water were dirty and poorly maintained.
The room heating and hot water systems failed during the stay.