Holiday Inn Laramie by IHG
🏨 Hotels & Travel · Laramie
total experiences
replied on google
Most reported issues
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Experiences
Hotel failed to provide promised breakfast for the entire party.
Business reply on Google
Hi Pieter, We’re sorry to hear about the inconvenience you experienced with your breakfast voucher. We understand how frustrating this must have been and appreciate your feedback. Please know that we are reviewing our processes to prevent this from happening in the future. We encourage you to reach out to us directly so we can address your concerns more thoroughly. - The Staff at Holiday Inn Laramie - University Area
Hotel room contained moldy bathtub and blood-stained bed sheets.
hotel under construction with unsanitary room and non-functional phones
Multiple hotel rooms provided had stained and dirty bed sheets.
The hotel room was dirty and the facility is poorly maintained.
The hotel room was not cleaned properly before guest arrival.
Room type mismatch and overcharging compared to app booking
Unsanitary room conditions and malfunctioning plumbing facilities.
Hotel manager failed to enforce pet policy following a dog attack.
Black mold found in the hotel shower room
The hotel room was dirty with unwashed linens and damaged fixtures.
Inaccurate room description, malfunctioning key cards, and lack of staff assistance.
Excessive noise, broken security, and failed staff promises regarding room relocation.
Deceptive vacation package sales tactics involving mandatory presentations and hidden…
Broken toilet and noisy refrigerator were not resolved with promised points.
unauthorized charges, poor room maintenance, and unprofessional staff service
customer was double charged and staff refused to provide supervisor contact
difficulty obtaining a final receipt for prepaid hotel charges
Hotel failed to honor the agreed government rate upon checkout.
The hotel room was not cleaned by the scheduled check-in time.