Holiday Inn Orlando North - Winter Park by IHG

Business reply on Google

Hi Wayne, We sincerely apologize for the frustration and inconvenience you've experienced regarding your deposit refund. This is not the level of service we strive to provide, and we understand your disappointment. Please rest assured that we take such matters seriously and are committed to resolving this issue. Please reach out to +1 407-815-6970 with your reservation confirmation number and details of the charge in question. Our team will review your account and work with you to resolve this matter. Sincerely, - The Staff at Holiday Inn Orlando North - Winter Park

Business reply on Google

Hi Mason, We’re sorry to hear about your experience and appreciate your feedback. Cleanliness and guest safety are top priorities for us, and we will address these concerns with our team. We understand the importance of a restful stay and will look into ways to improve the noise levels. Thank you for bringing these issues to our attention. - The Staff at Holiday Inn Orlando North - Winter Park

Business reply on Google

Hi Dorothy, We appreciate your feedback and understand your concerns about the surrounding area. We're pleased to hear you found the inside of our hotel to your liking. Your comments about the exterior and nearby environment are valuable to us, and we'll consider them as we strive to enhance our guests' experience. Thank you for sharing your thoughts. - The Staff at Holiday Inn Orlando North - Winter Park

Business reply on Google

Hi Steven, We sincerely apologize for the issues you encountered during your stay. Your feedback about cleanliness and management is concerning, and we are addressing these matters with urgency to ensure improvements. We appreciate your kind words about our front desk and restaurant staff. Thank you for bringing these issues to our attention. - The Staff at Holiday Inn Orlando North - Winter Park