Holiday Inn Portland-By The Bay
🏨 Hotels & Travel · Portland
total experiences
replied on google
Most reported issues
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Experiences
High room rates with additional fees and inadequate room amenities.
Business reply on Google
Mr. Wohlers, Thank you for the honest review, and we are glad the staff and cleanliness stood out even with everything else weighing on the stay. I am really sorry some of the summer Portland experience got you down about your stay. I hope to clarify a bit in hopes to welcome you back again under better circumstances. Summer Wednesdays in Portland carry citywide demand pricing, which is frustrating context when you are already adding parking and breakfast to the total, though we do keep our rates among the lowest for parking downtown and it really is a necessity in this part of town given how limited street parking is. On breakfast, that one is actually a point of pride for us, we built it well beyond typical Holiday Inn standards with a full omelet chef, a proper coffee bar, and a wider spread than the brand requires, so the $20 reflects a step up rather than the standard continental setup. The showers are built to normal height standards, but I hear you, that is a real annoyance for taller guests and something worth us thinking about. Building and elevator key access is a brand safety standard, not a local decision, though I understand it can feel like friction during a stay. As
Housekeeping failed to clean room and staff provided poor service.
The hotel room was dirty and staff were unhelpful.
Hotel staff provided poor service and allegedly discriminated against the guests.
Business reply on Google
We are truly sorry for the experience your family had, and we want to acknowledge how upsetting and disorienting this situation must have been. When a reservation is processed through a third-party booking platform, a delayed arrival by a day without direct notification to our property can unfortunately be processed as a no show on our end, leaving us without the ability to hold the room for additional days without notification. That is a failure in communication between platforms that should never land on a guest the way it did here. We want to be very clear that discrimination of any kind has no place in our hotel, and we take that characterization of your experience seriously. Please reach out to us directly if you still feel your issue has been left unresolved with our third-party reservation platform and we can try to assist best we can.
Lack of air conditioning and insufficient seating for guests.
Business reply on Google
Thank you for the feedback. We do have full air conditioning throughout the property, and we work hard to maintain comfortable temperatures year round. Managing climate across a full convention weekend with thousands of attendees in costume during summer months does present real challenges, and we appreciate guests' patience during peak activity periods. On seating, PortCon 2026 utilized over 2,000 chairs across our convention spaces. Our hallway egress policy is not simply a preference, it is a safety and security requirement that we take seriously for every single attendee at an event of this scale. We hope the overall experience was a positive one and look forward to welcoming the PortCon community back.
Hotel room was dirty and housekeeping failed to clean it.
Room check-in was delayed and parking access was restricted
Business reply on Google
Thank you for taking the time to share your experience—I’m really sorry for the frustrating start to your stay. That kind of wait, especially with a busy lobby, is not the first impression we want to create. It was an especially high-traffic weekend for us, and we were also in the middle of some concrete work in the garage, which unfortunately limited parking availability more than usual. That said, the delay in getting your room ready and the congestion at check-in should have been handled more smoothly on our end. We truly appreciate your patience, and your feedback helps us tighten up our process during those peak times. I hope the rest of your stay improved, and we’d welcome the opportunity to provide a much more seamless arrival next time.
Pool was closed despite confirmation and staff provided poor customer service.
Pool closed without notice and unresponsive management regarding service issues.
Business reply on Google
Thank you for taking the time to share your experience, and I’m truly sorry for the disappointment surrounding your stay—especially given the special reason for your trip. Traveling all that way to celebrate your kids’ birthdays, only to arrive and find the pool unavailable, is understandably frustrating. While our pool is not typically down, we did experience an unexpected power outage that impacted the pump system. Out of an abundance of caution and to ensure guest safety, we made the decision to close the pool for one day. We recognize how important that amenity is for families, and I’m very sorry that we fell short of expectations, especially without advance notice. I also apologize for the additional inconveniences you encountered in your room, including the non-functioning phone. We have maintenance on site to address those issues quickly. The lack of trash can liners is to help with our plastic use reduction. We always have some available at the desk if needed. I do appreciate you recognizing the kindness of our staff—they truly care, and I’m glad that came through during your stay. I would welcome the opportunity to make this right and make the trip extra special for the ki
hotel failed to disclose presence of federal agents to guest
Hotel facilities are outdated, unclean, and lack hot water.
Business reply on Google
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. Our hotel is a well maintained, established property, and while we are not a newly built hotel, we take great pride in cleanliness, comfort, and ongoing upkeep. Guest rooms are inspected regularly, linens are professionally laundered, and hot water systems are monitored daily. We regret that this was not your experience during your stay. Regarding amenities, breakfast and parking are not included in our standard rate and are clearly outlined on our website and booking channels. This is also a standard hotel practice to break out costs, as not all guests participate in our parking or breakfast programming. We always encourage guests to review these details prior to arrival, and our front desk team is happy to assist with questions at any time. We are glad you enjoyed the view, which is one of the highlights of our location. We appreciate your feedback and wish you the best in your future travels.
The room was poor quality and staff were unhelpful.
Key cards frequently malfunctioned and staff were unhelpful regarding parking issues.
cockroach infestation in hotel room and poor management response
hotel rooms were unsanitary with soiled bedding and dirty bathrooms
Clogged bathtub, missed room service, and vehicle damage in garage.
Hotel failed to communicate construction, elevator issues, and water outages.
Inadequate parking and elevator capacity during a large hotel convention.
Poor parking, unsanitary stairwells, long wait times, and incorrect checkout status.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and appreciate the detailed feedback. We understand that parking in our downtown location can be a challenge, and we apologize if our garage design made maneuvering difficult. We also take cleanliness concerns seriously and will be addressing the stairwell issue with our facilities team immediately. Regarding your dining experience, we regret the wait times you encountered. While we always strive to provide efficient service, peak periods can lead to delays, and we apologize that this impacted your visit. Your feedback will be shared with our restaurant team to improve our flow during high-demand periods. The issue with your reservation at the front desk is concerning, and we apologize for any miscommunication that led to frustration. That is not the level of service we aim to provide, and we will be reviewing this internally to prevent similar occurrences. Additionally, we do our best to manage noise levels, but we regret that other guests disturbed your rest. Our team is always available to address noise concerns when reported, and we encourage guests to reach out
Poor customer service and failure to locate a lost medical device.
Business reply on Google
Thank you for sharing your feedback. While we’re glad you appreciated our location and bar & lounge, we’re truly sorry to hear that other aspects of your stay did not meet expectations. We strive to accommodate all requests, including adjoining rooms, whenever possible, but unfortunately, we cannot always guarantee them due to availability. We regret that you found the pool temperature too cold and that your interactions with our front desk team did not reflect the level of service we aim to provide. Regarding your father’s CPAP machine, I apologize for any miscommunication and confusion. If you’d like to reach out directly, we would be happy to follow up and ensure that all avenues have been checked. Your feedback is valuable, and we will use it to improve our guest experience. We hope to have the opportunity to welcome you again and provide the high level of service we are known for.