Holiday Inn Santa ANA-Orange Co.
🏨 Hotels & Travel · Santa Ana
total experiences
replied on google
Most reported issues
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Experiences
Cash was stolen from a backpack left in the hotel room.
Business reply on Google
Dear David, Thank you for rating your experience regarding your stay in our hotel. We deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. We assure you that each issue mentioned is being investigated and will be addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Please know we are forever working to improve guest satisfaction, and I hope you will remember our positive attributes and return to see how we have improved to impress you even more. Your voice is very important to us and we are continuously striving to improve our accommodations and services. Kind regards,
Personal items including medicine were stolen from the hotel room.
hotel double charged for the same room stay
hotel failed to return reward points after a cancelled stay
unexpected charges for parking and breakfast despite direct booking
Business reply on Google
Dear A Mr, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding parking and breakfast. We understand how unexpected fees can impact your stay, and we appreciate you bringing this to our attention. We’re glad to hear that you found your room comfortable and enjoyed our location, and we’re disappointed that our service did not meet your expectations. Your comments have been shared with our team to help us improve the guest experience. We hope you’ll consider giving us another opportunity in the future to provide a stay that exceeds your expectations. Warm regards,
Hotel cancelled reservation without notice leaving guests without accommodation
Business reply on Google
Dear Isa, We sincerely regret that your experience did not meet your expectations. Ensuring our guests have a smooth and enjoyable stay is very important to us, and we understand how frustrating it can be when things fall short. We encourage guests to reach out directly to our management team for any concerns or clarifications regarding reservations, as we are always committed to resolving issues promptly and professionally. Your feedback is invaluable in helping us identify areas for improvement and maintain the high standards we aim to provide. We truly appreciate you taking the time to share your experience and hope you will consider giving us another opportunity in the future to provide the exceptional service and comfortable stay that our guests have come to expect.
repeated unauthorized charges and fraudulent stay records on account
Housekeeping entered the room without knocking while the guest was inside.
Business reply on Google
Hello there, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is wonderful to hear that you enjoyed your stay and rated our hotel highly. We apologize for the inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address these concerns and ensure your future visits meet your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards,
Hotel rooms smelled of smoke, lumpy beds, and poor breakfast options.
Staff member was rude and falsely claimed to be the manager.
Business reply on Google
Dear Ricardo, Thank you for taking the time to share your concerns with us. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. We are sorry to hear about your recent experience with our team member. We strive to provide exceptional service to all of our guests and regret any dissatisfaction you encountered. We will address your feedback with the appropriate management for further review and improvement purposes. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of an excellent experience. Kind regards,
Unsanitary room conditions and aggressive, unprofessional staff behavior during breakfast.
Security and staff caused repeated disturbances and room access errors.
Poor room maintenance, cleanliness issues, and restricted facility access.
Poor management, rude staff, run-down rooms, and missing loyalty points.
Staff overcharged for parking and failed to provide amenity points.
Business reply on Google
Hi Warehouse Life, Thank you for taking the time to share your experience! We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such behavior from any of our staff and management. Our aim is to be able to provide an efficient, friendly and helpful service to all our customers at all times, we apologize that this was not the case during your visit with us. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
Guest belongings were stolen from the hotel room due to security.
Business reply on Google
Dear flanfordays, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I find it very disturbing to learn that you were subject to such an encounter in our hotel and I want you to know that we take guest security issues very seriously. We strive to ensure that there is no way to get into any room without proper authorization. We assure you that each issue mentioned is being investigated and will be addressed. Please keep us in mind for your next stay in the area.
Hotel rooms and facilities are dirty, poorly maintained, and poorly managed.
Business reply on Google
Dear V S, Thank you for taking the time to complete our survey and share your experience! We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. I assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!
Lack of hot water, noise disturbances, and unhygienic gym conditions.
hotel rooms were not cleaned and staff provided poor service
Business reply on Google
Hello Nguyen, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We assure you that each issue mentioned is being investigated and will be addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention.
Excessive noise levels and missing television remote control in hotel room.
Business reply on Google
Hi Big Homie, We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. I do hope you'll return and let us show you a far better experience.