Home2 Suites by Hilton Bend
🏨 Hotels & Travel · Bend
total experiences
replied on google
Most reported issues
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Experiences
Elevator out of service, missing room amenities, and unfulfilled staff requests.
Business reply on Google
Hello Zy - We are sorry to hear about the inconveniences you had while you were with us. It is always important for us to offer a comfortable room experience and great amenities so you are getting the most out of your dollar. Please reach out to us at https://help.hilton.com/s/contactsupport so we can investigate this further. Thank you for taking the time to share your feedback, and we look forward to hearing from you.
Poor service, room maintenance issues, and inadequate compensation for inconveniences.
Water leaking from ceiling and room temperature control issues
Business reply on Google
Hello Brad, we're sorry to hear about the issues you experienced with the room conditions during your stay. We understand how important a comfortable environment is. We are looking into this matter. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to share more details. We appreciate your feedback and hope to have the opportunity to welcome you back to Home2 Suites in the future.
Hotel gave away reserved room and provided inadequate alternative accommodations.
Business reply on Google
Hi M, we're sorry to hear about the issues with your room reservation. We strive to provide every guest with an excellent experience, and we clearly missed the mark. This situation is being looked into to understand what went wrong. Could you please reach out to https://help.hilton.com/s/contactsupport or (541) 797-7782 so we can discuss this with you further? We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Non-functional light switches and poor breakfast service provided by staff.
Business reply on Google
Thank you for sharing your experience, Margarita. We're sorry to hear about the issues you encountered with the light switches and the breakfast service during your stay. We are looking into these matters to ensure they are addressed promptly. Please feel free to reach out to https://help.hilton.com/s/contactsupport and (541) 797-7782 to discuss your experience further. We hope to have the opportunity to welcome you back for an improved stay.
Hotel lost reservation and failed to provide alternative accommodation
Business reply on Google
Hello Steve, we're sorry to hear about the issues you faced. It's concerning to learn about the mix-up with your reservation and the lack of assistance provided. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to share more details. We appreciate your feedback and hope to have the opportunity to serve you better in the future at Home2 Suites.
Hotel room was unclean and breakfast lacked necessary silverware.
Poor water pressure and rude staff member during breakfast service.
Business reply on Google
Hello Teri, we're sorry to hear about your recent experience at Home2 Suites. It sounds like there were several issues during your stay, including the room booking and the interaction at breakfast. We are currently looking into these matters to ensure they are addressed. Please reach out to https://help.hilton.com/s/contactsupport or call (541) 797-7782 so we can follow up with you. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
recurring lack of hot water and unprofessional front desk staff
Business reply on Google
Hi Stephanie, we're sorry to hear about your recent experiences with the hot water and the service you received. We understand how important these aspects are, especially during a business trip. Your feedback about the stairwell and exterior doors is also noted and appreciated. Please reach out to https://help.hilton.com/s/contactsupport or call (541) 797-7782 so we can follow up with you. We value your input and hope to improve your future stays with us.
Inadequate room utilities, cold coffee, and unprofessional, racially charged staff…
undisclosed incidental charges and poor room quality
Front desk staff was rude during an inquiry about early check-in.
Room infested with bed bugs and poor sanitary conditions.
Hotel cancelled reservation and charged customer twice for the stay
Business reply on Google
Hi Jenny - We're very sorry to hear about your experience with our team and the issues with your charges and reservation. We value our guests and strive to deliver the best service and accommodations possible, so we're disappointed we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this further. Thanks for taking the time to give us your review.
Front desk staff was unhelpful and rude regarding misplaced car keys.
Business reply on Google
Hi Branden, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We encourage you to reach out to our support team at https://help.hilton.com/s/contactsupport and (541) 797-7782 to provide more details about your booking and discuss your experience further. We take your concerns seriously and will look into the issue you mentioned. We hope to have the opportunity to welcome you back for a better stay. Thank you for choosing Home2 Suites.
The shower water temperature becomes cold after two minutes.
Business reply on Google
Hi Chad, we are glad to hear you were satisfied with your room. However, we apologize for the issues with the shower. Please reach out to us at https://help.hilton.com/s/contactsupport so we can investigate further and make things right.
Hotel lacks hot water and has poorly maintained pool and breakfast.
Business reply on Google
Hi MiChelle- While we do appreciate your positive comments about staff, we regret to hear about the inconveniences you had while staying with us. Home2 Suites by Hilton Bend is always committed to offering comfort, high-quality amenities and the best guest experience. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (760) 827-3232 so we can look into these issues further?
Guest was wrongly evicted due to mistaken identity by hotel staff.
Business reply on Google
Thank you so much for taking the time to write a review. While I know your stay did not go exactly as planned, we do appreciate hearing your feedback and hope you have safe travels in the future.