Home2 Suites by Hilton Minneapolis Bloomington
🏨 Hotels & Travel · Bloomington
total experiences
replied on google
Most reported issues
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Experiences
The front desk clerk was rude and unhelpful.
Business reply on Google
Hello Kurt, I'm sorry to hear about your experience with the desk clerk at Home2 Suites. This is not the service we want to provide, and we are looking into the issue. We appreciate your feedback and encourage you to contact https://help.hilton.com/s/contactsupport or (952) 888-2282 to talk more about your experience. Thank you for sharing your thoughts. We hope to welcome you back in the future.
Unhelpful front desk staff and lack of housekeeping service.
Business reply on Google
Hi W H, we apologize for the inconveniences you encountered during your stay at Home2 Suites. Providing a seamless and comfortable experience for our guests is a top priority for us, and we regret that we fell short on this occasion. We’re glad you liked the location. We will address these issues internally and ensure that all members of our team uphold the highest standards of professionalism and courtesy. Would you mind contacting us at https://help.hilton.com/s/contactsupport or calling our team at ((952) 888-2282 so we can follow up with you? Thanks you for your patronage and hope you give us another chance to regain your trust and confidence with us.
Staff failed to locate and return a lost medical heating pad.
The hotel room was dirty, outdated, and contained broken furniture.
Business reply on Google
Hello Teresa, we're sorry to hear about the issues you had with your room and our amenities. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We encourage you to reach out to our support team at https://help.hilton.com/s/contactsupport and (952) 888-2282 so we can follow up with you. We hope to welcome you back for a better stay.
Poor sound insulation, cleanliness issues, and inadequate room amenities.
Business reply on Google
Hi Cailan - We apologize for the inconvenience you experienced during your stay. We understand that sound insulation, temperature regulation, and breakfast options were not up to your expectations. We take your concerns seriously and rest assured, to look into all these issues you mention. We’re glad you liked the underground parking, our spacious rooms, and fridge. If you would like to provide more details about your booking, please reach out to our support team at https://help.hilton.com/s/contactsupport or (952) 888-2282. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Staff attempted unauthorized room entry and demanded early checkout.
Business reply on Google
Hi Rhianna, thank you for sharing your feedback with us. We're disappointed to hear about the disturbances you experienced during your stay. We understand how important a peaceful and comfortable stay is, and we apologize for falling short of your expectations. We will address this with our housekeeping team and encourage you to reach out to us at https://help.hilton.com/s/contactsupport or (952) 888-2282 if you have any further concerns. We hope to have the opportunity to welcome you back for a more enjoyable stay.
Front desk staff refused check-in and called police on guest.
Inadequate room accommodations, poor breakfast quality, and unapplied discount.
Business reply on Google
We understand your frustration, Lindsey. We strive to provide our guests with the best value for their travel dollar and we're so sorry to hear about these issues. We are going to look into this internally and ask that you reach out to us at https://help.hilton.com/s/contactsupport so we can follow up with you. Thank you for sharing your experience.
hotel repeatedly overcharged credit card causing financial hardship
Business reply on Google
Hello Tayana - We appreciate you noting that our manager provided great service. However, we are so sorry to hear about the unexpected charges. We are looking into this internally. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can investigate further and follow up with you.
unresolved pest issues and poor staff communication regarding room requests
The hotel pool, elevators, and guest room were not clean.
Business reply on Google
Hi Isa. Santiago - Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Please rest assured that your comments have been shared to foster improvements. For this reason, we hope to have the opportunity to deliver a more pleasant experience on a return visit.
Room temperature control system malfunctions and staff failed to provide pillows.
unjustified damage charges and poor facility cleanliness
Room was unprepared and noise levels were disruptive throughout the night.
Housekeeping uses improper cleaning products and lacks organizational standards.
Staff cancelled reservation and hung up during a price dispute.
Housekeeping entered room despite do not disturb sign and breakfast was cold.
Business reply on Google
Dear Mr. Bowe, I’m so sorry that you were not pleased with your stay. As stated during our conversation, we had a new employee that got confused. We discussed your concerns in depth during our manager’s meeting and spoke with the employee right away. We absolutely understand that your privacy cannot be purchased. We comped your room as part of our Home 2 Guarantee, if we can’t make it right, the night is on us. I’m sorry if this was offensive to you. #Home2SuitesBloomington
Staff exhibited discriminatory behavior and mocked a guest without intervention.
Business reply on Google
Hello Kristi, we reviewed our recordings during the time frame you mentioned as we take comments of this nature very seriously. We apologize from your observation that this is how you viewed the situation we had with a cab driver who was repeatedly interrupting a conversation our staff and a guest were having prior to the cab driver's arrival. We would be happy to talk to you more in depth about the situation. If you are interested, please call us at 952.888.2282. #TeamHome2Bloomington
Multiple unauthorized charges and incorrect billing information provided by hotel staff.
Business reply on Google
JP - We are very sorry this has happened. Please contact the General Manager @ 952-888-2282 immediately so we can get this resolved for you.
Unauthorized charges, unprofessional staff, and presence of bed bugs.
Business reply on Google
Hello Mia, as a Hilton employee - please refer to the GOHilton team member policies, rules and regulations. If you have any questions, please reach out to us directly. #TeamHome2SuitesMinneapolisBloomington