Home2 Suites by Hilton Boise Downtown
🏨 Hotels & Travel · Boise
total experiences
replied on google
Most reported issues
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Experiences
Poor breakfast quality, slow elevators, and unfulfilled promise of loyalty points.
Business reply on Google
Hello Tom - We appreciate you sharing the positive aspects about your stay, but we're sorry to hear about the issues you had while you were with us. Rest assured, we will look into your concerns regarding our breakfast, the elevators, and your points. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (208) 336-8277 so we can connect with you. We value your loyalty as a frequent Hilton Hotels guest, and we hope you give us another chance to welcome you back in the future.
Slow elevators and poor quality breakfast options provided by the hotel.
Business reply on Google
Thank you for taking the time to share such a detailed review of your recent stay. While we're happy to hear you enjoyed certain aspects of your stay, we are truly disappointed to learn that several elements of your stay fell short of expectations. We sincerely apologize that our breakfast didn't meet the level of freshness and variety you were anticipating. We follow brand-mandated offerings, but your feedback helps us identify where we can better support quality and presentation. We will review these points with our breakfast staff. Regarding your in-room comfort, particularly fan cycles and window usage- we appreciate you bringing these concerns to our attention. We will review these items with our maintenance team to ensure we are doing everything we can to make our guests more comfortable. Thank you again for your thoughtful feedback, it truly helps us to improve. Yours in Service, Brandon Meyer
Staff falsely accused guests of misconduct leading to wrongful eviction
hotel staff failed to address disruptive and unsafe guest behavior
Business reply on Google
We are very sorry about your experience during your stay. We take our guest safety and security very seriously and we appreciate you sharing your thoughts with us. If you have any questions, or if you would like to discuss your stay further, please call us anytime at 208-336-8277.
Hotel refused to refund the cost of an unused night.
Business reply on Google
Hi Cynthia, thank you for your loyalty and for taking the time to share your experience. We apologize for any inconvenience caused by the error on your last reservation. We understand your frustration regarding the unused room charge. Rest assured, we take your feedback seriously and are looking into the matter. We encourage you to reach out to our support team at https://help.hilton.com/s/contactsupport or (208) 336-8277. We hope to have the opportunity to welcome you back for a more enjoyable stay.
Excessive noise, lack of room cleaning, and inadequate temperature control.
Business reply on Google
Hi Arthur - We're very sorry for the inconvenience during your stay. We work hard to provide comfort and cleanliness for our guests, but we missed the mark. We want to look into these issues further and use this review to improve our service. Thanks for taking the time to give us your feedback.
Uncomfortable pillows and unpleasant room odor reported by guest.
Business reply on Google
We value you as a Hilton Honors member, Sophia. We're very sorry we failed to meet your expectations. Thank you for sharing your feedback with us regarding the pillows and your room. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to hear that we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (208) 336-8277 so we can improve. We look forward to hearing from you.
Hotel staff failed to locate or return a left personal item
Business reply on Google
Thank you for sharing your review, Skylar! We are happy to hear you had a great stay and enjoyed our friendly team! We appreciate you sharing your feedback and are sorry to hear about your lost item. If you have not been able to locate the item yet, we are happy to connect at any time. Please feel free to call the hotel direct to speak with a manager at 208-336-8277.
The hotel room was not cleaned properly before arrival.
Business reply on Google
Hi G - We appreciate your positive feedback about our location, staff, and the gym, but we are sorry to hear about the issues with your room amenities and cleanliness. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (208) 336-8277.
room maintenance issues including peeling molding and missing toiletries
Aggressive behavior from another guest towards family in laundry area
Business reply on Google
Thank you for staying with us and for your time on the phone yesterday. I appreciate your understanding and apologize again for the other guest that treated you poorly. We are looking into the situation further. We appreciate your compliments to our teammate’s service in how they patiently and perfectly handled the inappropriate conduct of the other guest toward you. I was glad to hear that you enjoyed the hotel, our service and that you would come back and stay with us again! We look forward to it!
Hotel double charged for stay and failed to issue promised refund
Unsanitary room conditions and safety hazards for children
The air conditioning unit is excessively loud and dries the air.
excessive noise from neighbors and slamming doors in the hotel