Home2 Suites by Hilton Bozeman Four Corners
🏨 Hotels & Travel · Bozeman
total experiences
replied on google
Most reported issues
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Experiences
Rude staff and strong odor of marijuana in the building.
Business reply on Google
Thank you for sharing your feedback. I’m sorry your stay felt unwelcoming and that our service fell short of your expectations. I also understand your disappointment with the value of your stay. There are several dispensaries throughout Bozeman, and at times marijuana odor can linger in our parking lot. I’m sorry you also noticed an odor in the lobby. We take your concerns about the atmosphere and our team’s service seriously and will address them with our staff. We regret that we did not provide the comfortable, hospitable stay you expected.
Unresponsive staff, poor room conditions, and lack of management support.
Business reply on Google
Thank you for taking the time to describe your stay. I’m sorry we ended your Montana trip on such a frustrating note. The odor you encountered, the noise overnight, and the lack of a response to your calls are concerns we should have handled better. I’m also sorry we did not contact you after you requested a call from a manager. We reached out through Booking.com after receiving your review there, though I understand you expected to hear from us sooner. Due to the terms of your reservation, a same-day cancellation fee would have applied. This is a common hotel practice, but we should have explained the policy and your options more clearly when you asked. I will review how that conversation and your request to see the rooms were handled. While marijuana odor can occasionally drift into our parking lot, you should not have encountered it in the lobby or hallways. I understand why the room rate felt unjustified given your experience, and I regret that we lost your confidence.
Hotel overbooked and refused to honor the confirmed reservation
Business reply on Google
Hello P. W., we’re normally known for our exceptional attention to detail, but we're sorry about the issues you had regarding your reservation. We would like to have the opportunity to investigate this further and ask you to reach us at https://help.hilton.com/s/contactsupport or (406) 602-2262 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
Room assignment, noise issues, broken elevator, and poor food quality.
Hotel and booking provider refuse to process a reservation refund
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear that your travel plans changed and understand how frustrating that situation can be. After reviewing your reservation, we found that it was booked through a third-party travel provider and was purchased under a non-refundable rate. Unfortunately, the cancellation policy associated with that reservation is determined by the terms agreed to at the time of booking, and we are unable to override those restrictions. We understand your disappointment and encourage guests with third-party reservations to contact the booking provider directly, as they may be able to review available options depending on the circumstances. We appreciate your feedback and hope you'll consider staying with us in the future should your travels bring you back to the area. If you have any questions or concerns, please reach out directly. Melanie, AGM
Rude staff and sticky stains on the room counter
Business reply on Google
Thank you for taking the time to share your feedback. While we're glad you found our location convenient, we're truly sorry to hear that your interactions with our team left you feeling unwelcome. Providing warm, friendly hospitality is our priority, and it's disappointing to learn that we missed the mark during your stay. We also apologize that the cleanliness of your room did not meet the standards you should expect from us. Your comments regarding both our service and housekeeping have been shared with our leadership team so they can be addressed with the staff involved. We appreciate your honest feedback, as it helps us improve. We hope you'll consider giving us another opportunity in the future to provide the welcoming experience we strive to deliver.
Staff absence, missing toiletries, and lack of breakfast food restocking.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. After reviewing your comments, it appears that your stay was at the Midtown property and not at our Four Corners location. While we were not the property where you stayed, we're sorry to hear about the issues you experienced, including the wait for assistance at the front desk, the empty shampoo and conditioner dispensers, and the breakfast items not being replenished. We understand how disappointing that must have been. Thank you again for taking the time to share your experience. We hope you'll consider staying with us at the Home2 Suites Bozeman Four Corners on your next visit to the area so we can provide you with the exceptional hospitality and service you deserve. Melanie AGM
hotel failed to disclose planned water shutoff and provided poor service
hotel falsely accused guest of pet damage and charged unauthorized fees
Business reply on Google
Thank you for taking the time to share your feedback. I’m glad to hear that parts of your stay, including the service from Grace and the comfort of the room, were positive. I sincerely apologize for the frustration caused by the follow-up call regarding the pet fee and reported damage. We understand how concerning this situation must be and appreciate you bringing it to our attention. Our management team will review the housekeeping report and available information to ensure the matter is handled fairly. If you have opened a case with Hilton Guest Assistance, we will work with them as part of the review. You are also welcome to contact the hotel directly and ask for management so we can further discuss the situation.
Hotel falsely charged customer for pet damages not caused by them
Hotel failed to provide room and has not issued a refund
Business reply on Google
Thank you for your feedback. I sincerely apologize again that we were unable to check you in due to the nationwide server outage that impacted our systems. We fully understand how frustrating and disruptive this was, especially after you had already prepaid for your stay. As discussed, you chose not to wait for the system to be restored, which we completely understand given the circumstances. Your refund for the prepaid reservation was submitted promptly, and I personally confirmed via email once it was processed. You acknowledged receipt of that confirmation. We regret the inconvenience this unexpected outage caused and understand how it affected your experience. While this situation was beyond our property’s control, we are truly sorry for the disruption to your travel plans. We wish you safe and pleasant travels moving forward.
Room was unsanitary and contained a hazard causing physical injury.
Business reply on Google
Thank you so much for taking the time to share this with us. We are truly sorry to hear about the condition of your room and the experience you had during your stay. This is absolutely not the standard we aim to provide, and we sincerely apologize—especially for the safety concern involving your daughter. We’re grateful to hear that you’ve had positive experiences with us in the past, which makes this even more disappointing to read. Cleanliness and comfort are priorities for us, and it’s clear we missed the mark during your visit. If you’re willing, we would really appreciate knowing which room you stayed in so we can address this directly with our housekeeping and maintenance teams. We’d also love the opportunity to speak with you personally and see how we can make this right. Please feel free to reach out to us directly at the hotel. Thank you again for bringing this to our attention. Phone: 406-602-2262 email: home2suitefourcorners@gmail.com Melanie, GSA
room was not cleaned and hotel amenities were non-functional
Business reply on Google
Thank you for taking the time to share such detailed feedback. We sincerely apologize that your stay did not meet the expectations you had envisioned, and we appreciate you bringing these concerns to our attention. We are very sorry for the delayed response to your early check-in request and, more importantly, for the condition of the initial room you were assigned. That is not reflective of our standards, and we understand how disappointing that must have been upon arrival. While we’re glad our team was able to move you immediately, this situation should not have occurred. Your feedback is invaluable and helps us improve. We hope you will consider giving us another opportunity to provide the seamless, comfortable stay you were seeking. Should you wish to discuss your experience further, our management team would welcome the opportunity to connect directly.
dirty room, malfunctioning key cards, poor air conditioning, and rude staff.
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced during your stay — this is not the level of service or comfort we strive to provide. Your comments about the room condition, air conditioning, and staff interactions are concerning, and we’d like the opportunity to make things right. Please reach out to us directly at (406)-602-2262 so we can learn more about your stay and address these concerns personally. We truly appreciate your feedback and hope to have the chance to restore your confidence in us. Warm regards, Melanie, GSA Home2 Suites by Hilton Four Corners
Front desk staff provided poor customer service.
Business reply on Google
This is disappointing to hear. We value our guests and strive to deliver exceptional service and sincere hospitality, so we're sorry we missed the mark. Please feel free to contact https://help.hilton.com/s/contactsupport or call (406) 602-2262 to further discuss your stay. We hope to have the opportunity to serve you better in the future.
High electromagnetic field readings in the hotel room caused physical illness.
Business reply on Google
Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the friendliness of our staff and the cleanliness of the rooms. However, we’re truly sorry to hear about the discomfort you experienced during your stay. Your health and comfort are very important to us, and we take concerns like yours seriously. While we haven’t had similar feedback regarding EMF levels before, we will certainly look into this matter further to ensure our guests feel safe and comfortable. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future! Melanie, GSA
High non-refundable pet fee exceeds expected costs for guests.
Business reply on Google
Hello Kate - We understand your concern regarding the pet fee. It is always important for us to be completely transparent so we can avoid any confusion. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (406) 602-2262 so we can investigate this further. Thanks for taking the time to share your feedback, and we look forward to hearing from you.