Home2 Suites by Hilton Indianapolis Airport
🏨 Hotels & Travel · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
hotel lacks the advertised airport shuttle service
Business reply on Google
Thank you for the feedback. We apologize for the inconvenience due to not currently having the shuttle service. We currently offer uber vouchers in place of the shuttle service to help you get a ride to and from the airport. Luke- Assistant General Manager
Theft of personal items and poor maintenance of shower water pressure.
Business reply on Google
Thank you for sharing your feedback. I am very sorry to read of your concerns regarding your personal belongings, the shower condition, and most of all the impression that your concerns were not met with the urgency and care they deserved. That is not the standard of service we aim to provide. I regret that your stay left you feeling this way. — Benjamin, General Manager
Hotel room had broken air conditioning and unsanitary bathroom conditions.
Business reply on Google
Thank you for taking the time to share your feedback. I am very sorry to read of the condition issues you encountered, particularly the air conditioning, cleanliness concerns, and the bathroom maintenance problem. That is certainly not the experience we wish to provide, and I regret that this stay left you with such a poor impression. I was, however, pleased to read your kind remarks about our evening front desk attendant, and I appreciate you taking the time to recognize her helpful service. Your comments have been shared with our team for review. We are sorry we disappointed you. — Benjamin, General Manager
Broken room amenities and unhelpful management staff.
Business reply on Google
Thank you for sharing your feedback. I am very sorry to read of the maintenance issues you experienced, as well as the impression that your concerns were not met with the care they deserved. That is not the standard we aim to provide, particularly for a returning guest and Hilton Honors Diamond member. We appreciate your loyalty and regret that this stay left you so disappointed. — Benjamin, General Manager .
Poor breakfast quality and unprofessional conduct by the hotel manager
Business reply on Google
Hello Iris, thank you for being a loyal guest of Home2 Suites. We're sorry to hear about your disappointing experience during your stay at our Indianapolis location, especially with the breakfast and your interaction with our manager. We are looking into the issues you mentioned to ensure they are addressed appropriately. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (317) 856-9900 so we can connect with you. We appreciate your feedback and hope to have the opportunity to restore your trust in Home2 Suites.
Staff failed to address a loud car alarm during the night.
Business reply on Google
Thank you for staying with us. I am sorry that you did encounter a one-off issues while you were here. We hope to welcome you back so we can redeem ourselves.
Elevators, television, phone, and bathroom door latch were non-functional.
Business reply on Google
Thank you for choosing our hotel during your stay and for providing your feedback. I am sorry for the issues you encountered during your stay, I can understand how frustrating that can be. We hope you will give us a chance to redeem ourselves.
The room lacked a television, was dirty, and staff were unfriendly.
Business reply on Google
Hi Nick, this is disappointing to hear. We value you as a Diamond member and strive to deliver exceptional service, amenities, and accommodations, so we apologize for the issues and inconveniences you encountered. We would like the opportunity to look into this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (317) 856-9900? Thank you.
Staff were rude and unhelpful regarding a reservation.
Business reply on Google
This is disappointing to hear, Gary. We value our guests and strive to deliver exceptional service and sincere hospitality, so we're sorry we missed the mark. Your feedback is greatly appreciated and has been shared with our management team. We do hope for another chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
Hotel refused to provide a refund for a cancelled stay.
Business reply on Google
We're sorry to hear about this issue you had trying to cancel your reservation, Steve. We would like the opportunity to investigate this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (317) 856-9900?
The hotel breakfast menu lacked variety throughout the week.
Business reply on Google
Hi Karla - Guest satisfaction is important to us, so we're happy to hear you appreciated our clean accommodations and excellent staff. However, we apologize for any disappointment with our breakfast offerings during your stay. Be assured this information will be shared with our culinary team, as well as the rest of the staff. We appreciate your constructive comments. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss further.
Hotel overbooked rooms and split up the group reservation.
Business reply on Google
Eric, Unfortunately incidents happen. I know this was a huge inconvenience for you and we do apologize for that. We started calling guests 24 hours prior to their arrival. We are not aware of who is traveling together when reservations are made. We were not able to contact anyone from your group due to no contact information being on the reservations. Given the circumstances, I think we did a good job at making sure that you and your group had accommodations on a very busy night in the area. Again, I do apologize for any inconvenience this cause. Hopefully we'll get another opportunity to earn your business in the future. Thank you,
Hotel downgraded the reserved suite to a standard room on arrival.
Business reply on Google
Hi Brian Beesley - We are so sorry to hear this and appreciate you taking the time to give us feedback. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (317) 856-9900 so we can get more information about your issue?
Wallet stolen from room and hotel staff failed to assist
Staff were rude and the final bill exceeded the quoted price.
Hotel lacked hot water and experienced recurring fire alarm issues.
The customer was charged unexpected and unwarranted fees.
The hotel charged the customer twice for their room stay.