Home2 Suites by Hilton Williston Burlington, VT
🏨 Hotels & Travel · Williston
total experiences
replied on google
Most reported issues
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Experiences
Broken television and faulty bathroom door in hotel room.
The hotel room carpet had a strong odor of dog urine.
Business reply on Google
Thank you for your feedback. We’re very glad you enjoyed our great location, the room layout, and our service team, and we appreciate you highlighting our pet-friendly policy as well. At the same time, we sincerely apologize for the odor issue you experienced in your room. What you described regarding the carpet smell is certainly not the experience we want our guests to have, and we understand your hesitation about returning. Your comments have been shared with our housekeeping and maintenance teams so the room can be thoroughly inspected and properly treated. We truly appreciate you bringing this to our attention, as it helps us improve both the comfort and cleanliness of our guest rooms. We hope you’ll consider giving us another opportunity to provide you with a much better stay in the future. Very Best Joseph Morin Assistant Geneal Manager
Hotel policy prohibits outside alcohol while failing to stock preferred beverages.
Strong cigarette smoke odor permeates the hotel hallways.
Business reply on Google
Hello Colin, thank you for sharing your experience with us. We are looking into the issue you mentioned and the adherence to our no-smoking policy. We understand how important a smoke-free environment is and are committed to addressing this concern. Please feel free to reach out to https://help.hilton.com/s/contactsupport and (802) 878-2228 to discuss about your stay. We appreciate your feedback and hope to provide a better experience in the future at Home2 Suites.
The hotel rooms have moldy blinds and poor facility design.
Noisy air conditioning and refrigerator pump in the room.
Business reply on Google
Hi Aaron, we're sorry to hear we fell short of your expectations. We always aim to offer a comfortable stay for our guests. Rest assured, we are looking into this issue with our team. Please reach out to us at https://help.hilton.com/s/contactsupport or (802) 878-2228 so we can follow up with you. We hope to have another chance to welcome you back for a better experience in the future.
Poor soundproofing and lack of response from management.
The hotel breakfast and dining area quality were substandard.
Business reply on Google
Good morning, We are very sorry to hear you are unhappy with your current stay at the Home2 in Williston. We would love the opportunity to speak with you directly regarding your concerns prior to your checkout tomorrow.
room and breakfast area lack proper cleanliness and maintenance
Business reply on Google
Thank you for taking the time to provide your feedback regarding your recent stay with us. We are very sorry to see that your experience was not a positive one. We are continuously working with our team to provide a comfortable and clean experience for all of our guests, and we're very sorry we fell short.
Hotel staff failed to resolve excessive noise complaints from upstairs guests.
Business reply on Google
Hi Gail - Thank you for being a Hilton Honors member and for taking the time to leave us a review. We’re glad to hear that you liked our convenient location. However, we apologize for any disappointment with our service, accommodations, and amenities. We appreciate your honest input and will be using your feedback to make improvements. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss further.
multiple hotel rooms were found to be dirty and unhygienic
blood found on bed and breakfast service was unavailable
Guest reported harassment and privacy concerns requiring police assistance during…
Staff exhibited discriminatory behavior and forcibly removed guests without warning.