iFast Repair.

Business reply on Google

Hello Deja, We apologize for that inconvenience, we kindly request for your presence here at the shop to make things right. We would appreciate if you could share with us more information about the incident about this device. With the receipt given that exact date we can analyze what went wrong or what caused that incident to happen. Please know that we do have a (30-Day Warranty Only) on the part.

Business reply on Google

We offer a promotion to our clients, that have their Screens replaced at the store company. In this promotion we offer a free screen protector if they write us a honest review. In the case of this service, the screen was not repaired, and the promotion was still offered in our attempt to satisfy a new client. Review is not “forced” or is “mandatory”. Screen protectors are from $10,15 to $20 in the store. If the client would like to have a screen protector placed on their device they can purchase it as well. Nothing is forced in this store company. Thank you. -iFast Repair Team

Business reply on Google

We are sorry to hear that you were unsatisfied with your service here at our business. But we would like to state the fact that this establishment has been serving the community for serval years and have provided solutions to any of our mistakes. In this case we do not see this as our mistake, since and I quote “ The customers screen came in with no screen protector, and was cracked from the back, so we have the idea that it was dropped as well without a screen protector, making scratches to the front screen” Again we do not know the background of how the phone was damage from the back. But we have came to a conclusion that this phone was already in the state that the customer says it is. To the fellow customers that read our reviews, when a screen is replaced on a iPhone , a specific message is shown in the settings section, stating that the screen is an “Unknown Part” or not “Apple Genuine”. In this case if the screen was replaced this message would pop up, and we politely asked the client to check this on the device which the client denied to confirm to us if it had this message. Again we apologize for the unsatisfaction of the service today. We would like for you to come and gi

Business reply on Google

We apologize for this inconvenience, we try our best to provide a guaranteed delivery date on the components that we do not have in stock. In such cases that customers cancel the service order, we do have a restocking fee of 20% from the full service cost. Since we can't receive a full refund when sending back the component to the wholesaler of the company we purchased. Again, we apologize for this inconvenience, we will try our best to explain detailed information like this to our customers. Thank you for understanding. -iFast Repair Team

Business reply on Google

We are very sorry to hear about your dissatisfaction with our service. 1 out 10 devices have complications in the process of the repairation, we did try our best, we apologize if we didn’t give you the best wait time.