IHOP
🍽️ Restaurants · Columbia
total experiences
replied on google
Most reported issues
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Experiences
The restaurant refused to honor promotional rewards and provided invalid compensation.
Business reply on Google
Thank you Quana for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih114064847
Staff argued with customer and provided poor service
Business reply on Google
Thank you Steven for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih112839333
The turkey melt was poor quality and lacked sufficient turkey.
Business reply on Google
Rose – we are sorry to hear you had an unpleasant experience at our Columbia IHOP and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih106265993
restaurant refused to split checks and enforced mandatory gratuity
Business reply on Google
Hi Theresa, we are so sorry to hear this was your experience with IHOP. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih105577654
Dirty table, unhygienic utensils, poor service, and incorrect food orders.
Business reply on Google
Thank you Tris for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih104523817
Staff falsely accused customer and involved police during a meal.
Business reply on Google
Thank you Myra for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih103143238
Poor food quality and lack of attentive service.
Business reply on Google
Stacey – we are sorry to hear you had an unpleasant experience at our Columbia IHOP and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih103039865
Omelette lacked ingredients and food quality was poor
Business reply on Google
Sandra, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih100320172
Unprofessional staff behavior, hair in food, and intrusive service during meal.
Business reply on Google
Thank you Logan for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih99640864
Incorrect food orders and inattentive service from staff.
Business reply on Google
Danny, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih97822622
Manager refused to allow adult to order from kids menu
Business reply on Google
Princess, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih85142828
Online waitlist system failed to sync with restaurant seating availability
Business reply on Google
Thank you Myymovies for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih70413461
Unprofessional staff behavior and poor hygiene practices observed during dining.
Business reply on Google
Hi samantha, we are so sorry to hear this was your experience with IHOP. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Columbia IHOP franchisee follow up with you: https://empli.fi/cs/ih69300379
Staff mocked customer regarding pancake size and price increases.
Incorrect order preparation and cold food served with poor management resolution
The food served was spoiled, undercooked, and improperly prepared.
Long wait times and tables left uncleaned by rude staff.
Long wait times, poor food preparation, and unprofessional staff behavior.
Poor service and incorrectly prepared food items.
The restaurant served uncooked food and provided poor customer service.