IHOP
🍽️ Restaurants · Ponce
total experiences
replied on google
Most reported issues
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Experiences
Staff were unprofessional and exhibited discriminatory behavior toward English speakers.
Business reply on Google
We appreciate you sharing this, Strandz. We aim to welcome every guest with friendly, attentive care, and what you described with our team and service does not reflect that. Please write to ihoppuertorico@encantopr.com so we can address your concerns and work to make this right.
Waitress was rude and service was extremely slow.
Business reply on Google
Stephanie, agradecemos que compartas lo ocurrido. Queremos que cada invitado reciba un trato amable y atento, y tomamos muy en serio lo que mencionas sobre la espera y la atención en tu mesa. Para atender estas preocupaciones y buscar una solución, te pedimos escribirnos a ihoppuertorico@encantopr.com.
Long wait times and dirty serving dishes at IHOP.
Business reply on Google
Blanca, gracias por compartir lo que viviste con el tiempo de espera y el tema del sour cream. Queremos atender tus preocupaciones y cuidar cada detalle para que cada visita se sienta acogedora. Por favor escríbenos a ihoppuertorico@encantopr.com para revisarlo y buscar cómo enmendarlo.
Cold food and long wait times due to inattentive staff.
Business reply on Google
Kristen, agradecemos que compartas lo ocurrido y sentimos que tu visita no reflejara el ambiente cálido que buscamos. Tomamos en serio lo que comentas sobre la atención en mesa y tus platillos. Para abordar tus preocupaciones y ayudarte mejor, te pedimos escribirnos a ihoppuertorico@encantopr.com.
Long wait time for cold food and missing order items
Business reply on Google
Joelmy, lamentamos que tu experiencia con nosotros no haya sido la esperada. Nos esforzamos en ofrecer un servicio cálido y eficiente. Te invitamos a que te pongas en contacto con nosotros a través de https://ihopmexico.com/contactanos-2024/ para abordar tus inquietudes y hacer las cosas bien.
Poor service, missing food items, and lack of staff availability.
Business reply on Google
Bibi, lamentamos mucho saber sobre tu experiencia reciente. Servir con calidez y atención es una prioridad para nosotros, y tus comentarios resaltan áreas donde necesitamos mejorar. Te invitamos a compartir más detalles en https://ihopmexico.com/contactanos-2024/. Queremos abordar tus preocupaciones y mejorar tu percepción de nuestro restaurante.
staff displayed an attitude regarding the tip percentage provided
Poor service and food presentation with low value for the price.
The restaurant has a persistent and unpleasant sewage odor.
Customer waited forty minutes without being served by staff.
The restaurant lacked a receptionist to seat waiting customers.
Poor service and cleanliness issues led to a negative dining experience.
Excessive wait times for seating and food service at IHOP.
Poor service and low quality food served in an awkward atmosphere.
Poor service, cold food, small portions, and billing errors.
Cold food served after a long wait with unprofessional staff
Excessive wait times and lack of social distancing in the restaurant.
Slow service, poor food quality, and unsanitary restaurant conditions.
Management lacks proper oversight regarding food portion control and waste.
Multiple food orders were incorrect and service was inattentive.