IHOP
🍽️ Restaurants · West Springfield
total experiences
replied on google
Most reported issues
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Experiences
Long wait time and poor communication regarding payment methods
Business reply on Google
Hi Minerva, we are sorry to hear this was your experience with IHOP. We very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info for the West Springfield IHOP franchisee to follow up with you: https://empli.fi/cs/ih121077919
Customer left due to lack of service and long wait times.
Business reply on Google
Thank you Patrick for taking the time to leave us a review although we’re sorry to hear that your experience did not meet your expectations! Please copy and paste this link into your web browser so we can get just a little more info for the West Springfield IHOP franchisee to follow up with you: https://empli.fi/cs/ih118900454
inattentive staff and lack of organization in the restaurant
Business reply on Google
Hi Denise, we are sorry to hear this was your experience with IHOP. We very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info for the West Springfield IHOP franchisee to follow up with you: https://empli.fi/cs/ih117151788
Cold food, poor service, and aggressive staff caused safety concerns.
Business reply on Google
Hi Josue, we are so sorry to hear this was your experience with IHOP. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih114952333
Incorrect food items received and poor quality of fried food.
Business reply on Google
Thank you Kathryn for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih114581137
Staff failed to acknowledge or serve customer for twenty minutes
Business reply on Google
Hi Ivette, we are so sorry to hear this was your experience with IHOP. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih114581139
Customer was overcharged after incorrect billing and poor service.
Business reply on Google
Keila – we are sorry to hear you had an unpleasant experience at our West Springfield IHOP and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih113164449
Flooding from the ceiling is affecting the restaurant dining area.
Business reply on Google
Aiden – we are sorry to hear you had an unpleasant experience at our West Springfield IHOP and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih112284685
Staff refused a reasonable seating request for a window table.
Business reply on Google
Joshua, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih112031847
Poor service, low quality food, and unclean bathroom facilities.
Business reply on Google
Hi PattyCakes, we are so sorry to hear this was your experience with IHOP. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih111472371
staff failed to provide service after seating the customers
Business reply on Google
Emil, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih110898121
Excessive wait time for breakfast service
Business reply on Google
Thank you Carlos for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih107374134
Staff refused to clean tables and ignored customers for extended periods.
Business reply on Google
Thank you Jose for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih106696348
Customer left after waiting twenty minutes without being served by staff.
Business reply on Google
Victoria, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih106065219
long wait times, poor cleanliness, and food caused illness
Business reply on Google
Thank you Cole for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih105114831
Unprofessional staff, poor service, and unsanitary dining environment.
Business reply on Google
T., we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih100741999
Long wait times and poor service at the restaurant
Business reply on Google
George – we are sorry to hear you had an unpleasant experience at our West Springfield IHOP and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih77652967
Poor food quality, incorrect order items, and unresponsive customer service.
Business reply on Google
Hi Fbizzy, we are so sorry to hear this was your experience with IHOP. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the West Springfield IHOP franchisee follow up with you: https://empli.fi/cs/ih77707037
Long wait times, poor food quality, and missing order items.
The restaurant was dirty and the food served was cold.