Image Wireless Inc.
📡 Internet & Cable · Los Angeles
total experiences
replied on google
Most reported issues
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Experiences
Staff member was disrespectful and condescending during a phone inquiry.
Business reply on Google
Hi Lindsay I am Shawn, the managing director of Image Wireless Inc. In Westwood Village. I take Customer Service very seriously and pride Myself and treating every customer with utmost respect for over 35 years in business. I have checked our records and we do not have any call log with a Lindsay of any conversation or any in which you are referring to, so I believe you may have called a different Business by mistake. if you still need your electronics of a phone or computer repaired, you are more than welcome to visit us so we can provide you with the excellent service we are known for.
Unnecessary repairs, delayed service, and physical damage to the device.
Business reply on Google
Titas unfortunately you wrote the review for the wrong business as we have never had a client with your name or any situation of such as you describe ever happening here. Next time when you choose to repair your phone or laptop come to us as we value our clients and take care of all our clients for the past 35 years
The business provided a dishonest quote for a simple cleaning service.
The phone case became discolored after one day of use.
Business reply on Google
We’re disappointed to see you lash out publicly after we informed you today that the manufacturer has agreed to send a replacement for your discolored case. We’ve sold many of the same Speck cases without issues like discoloration, which is extremely rare for us to encounter after one day which you are experiencing. Possibly your new case was exposed to a cleaning solution or a lotion of some sort which may have caused it to discolored which you denied. With our swift response within a couple our hours the case was approved by the manufacturer for replacement. During your visit, we also took the time to share helpful tips and suggestions to improve your experience with your device—such as how to update your software, make your device more secure, and keep it running smoothly by sharing tips to make more space on your device. Our goal is always to provide informative guidance to help our clients get the most out of their devices, not just sell products. Regarding your request for a partial refund: our store policy clearly states all sales are final, and we cannot issue refunds. While we did agree to exchange the case for another one and issued you store credit for the difference ——t
Business closed early and failed to honor appointment information provided.
Poor quality screen repair and excessive additional charges for repeat failures
Business reply on Google
We are saddened to hear of your unfortunate experience, as we are always here for our clients. The fact is that all phone screens break due to negligence and physical damage impacts. We are so saddened by your one star review as we can see how appreciative you are as where you cracked your screen the second time around where it was clearly visible crack and we did our best to assist on your second visit due to your unfortunate situation. We’re happy to hear that you have it resolved, but you should be careful and look into be getting a sturdy, heavy impact case to protect your device. We’re always here for you if you ever need us
Business held phone for months, charged fees, and issued personal threats.
Phone malfunctioned immediately following a screen replacement service.
Business reply on Google
We are saddened by your review as a service center in business for over 30 years our customer satisfaction is first priority. As you were informed changing 15 to 20 screens per day for clients no one has the related issues you are having and the experience you are having cannot be related to the screen change nevertheless we are here for you to assist you in resolving the matter. All our service repairs come with a 90 day warranty and if needing to have the screen changed again we will gladly assist you and we welcome you back to have it changed out free of charge as long as it is not water damaged or damaged in anyway. We are here for you and making sure your phone is as good as the first day you had it. Your one star review of our businesses is unjust and we ask of you to remove it.
Replacement parts are non-genuine and caused further device malfunctions.
Business reply on Google
We have never had you here at our location as a customer for any service or repair, please update your store review for the right store
Business owner changed repair price and used non-OEM parts.
Business reply on Google
As a competitor or a under educated hatter shown by your writing skills, you should use your time wisely than to make a fake review for our business. As a certified repair center in business for over 29 years we only sell the highest OEM manufactured approved and original service parts for all of our repair services. We have never had an issue of such mentioned above ever occur at our establishment as we respect and value every client we have here. Magic Pharm has never been to our store to give us a review for any service. P.s. Magic Pharm maybe you should pick up a new profession which takes a lower IQ line which doesn’t require much talking or socializing. D.A
Portable phone charger stopped working after three weeks of use.
Business reply on Google
Mr. Warwick rest assured your 3 week old dodgy wireless phone charger is made my the most reputable brand "Griffin" and comes with a 1 year warranty. You are welcome to come to our location to have it changed out free of charge or go directly to manufactures site "griffintechnology.com" The US support number is 1-800-208-5996 and INT"L support is +1-615-399-0990. We sell quite a fee of these chargers and they usually come with a little boost of power and apologize if your wasn't charged upon purchase. We have never had any complaints regarding this product as it is rated to be the #1 wireless power bank on the market. We value you as a client and welcome you back for any concerns or issues or needs.
final bill was significantly higher than the initial quote provided
Staff requested sensitive personal information and provided dismissive technical advice.
Business reply on Google
Mr. SISHUO LIU, or Andy Liew you wanna call yourself. You were informed that you are at an authorized Verizon Wireless and T-Mobile and yes we follow strict protocol and procedures. Firstly you have never had professional service before coming here as you were informed that your device is an international phone device and could lack receiving the full 4g Lte service on Verizon wireless which is the best US service reception provider. When you inquired to transfer service to another carrier you need to validate your identification along with all of your information from your present provider in order to transfer to another. Secondly to set up a postpaid account I informed you that you needed a social security number and nor did I ask you for it. You were given options of services to choose from and you have every right to take your business where ever you feel is best for you. We are not you normal cellular shop you walk-in into where our clients trust us for our knowledge and 29 years of cellular expertise, knowledge and respect we have for our clients. Apparently you being from where you come from you know everything and like to judge people who try to assist you.
The business overcharged for an iPhone screen repair.
Business reply on Google
Mr Gallegos you have never been to our location, and the Google community should know that this is fake review posted.
Staff was abusive and caused physical damage to the customer's phone.
The store charged a higher price than the official manufacturer website.
Store sold a used phone as new and damaged customer device
Customer was overcharged for multiple items including SIM card and batteries.
Business reply on Google
After over-viewing 60 days of records we do not ever show you as a client here ever, maybe you must have put the review for the wrong location you were at. Your review of being overcharged for a sim card does not make sense as sim cards prices are regulated by the providers and not the store. Furthermore your statement of being overcharged for a battery and being charged $30 for another battery does not make sense. Maybe you should stop putting fake reviews for business's and go enroll in school to properly write in English