iMobile LA
📡 Internet & Cable · Encino
total experiences
replied on google
Most reported issues
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Experiences
Technician damaged phone and demanded payment for repairs
Business reply on Google
We are pretty transparent with all of our repairs, we don’t break phones we fix them, we don’t recall breaking anybody’s phone, so there must be a confusion there, but as well in case you didn’t know, if you did get a repair with us which I highly doubt it, we have Terms and conditions that do state that depending on the condition of your phone at the time of drop off, there’s a possibility that other damages may occur depending on the phone’s history and care. Hope that helps
Delayed repairs, increased costs, and physical damage to the laptop.
Replacement screen was defective and pricing was inconsistent.
Business reply on Google
Sorry for your misunderstanding , our price originally for an aftermarket screen was $250, you misunderstood us and thought it was $225 , our price don’t change , then we give you a discount because you weren’t happy with your after market screen which states in our policy we don’t do refunds once we place a screen on, this is why usually it’s better to always get original , we understand you are a college student and can’t afford it but we did our best to help you , maybe you should get a cheaper phone so then you could afford to fix it if it breaks , either way we’ll be more than glad to continue helping .
Technician failed to repair laptop and caused additional hardware and software damage.
Business reply on Google
Hi Fabio, We are sorry you had this experience. Upon your review we tried to locate you in our system but could not find you. Can you please provide the date you were here or a ticket number. We want to make this right whether that means refunding you or completing the repair. We warranty our repairs as well so if it left here working and stopped working shortly after we could fix that at no cost to you. Please confirm you were at our location address is 19015 1/2 Ventura Blvd, Tarzana, CA 91356 Kind regards, Joey
Repair shop caused physical damage and failed to communicate repair status.
Business reply on Google
Hi Robbie , iMpbile LA has been bought out by LA Phone Freaks, we would like to ask if you may remove your review or come on by and che jour what we did to the place and earn a better review from you ,matter of a fact , free accessory on the house, see you soon!!
repeated failure to provide repair status updates to the customer
Business reply on Google
Hi Beatea, LAPhone freaks has bought iMobile LA out , and we would love to get this review either removed or modified, feel free to pay us a visit for a free accessory , we hope it meet you soon! Thank you
Technician broke phone screen and refused to recover customer data
Business reply on Google
Hi Harriet, I mobile LA has been bought over by LA Phone Freaks, we would love for you to come by and get to now us we guarantee you a better experience , if you may we would love to either get this review removed by you or earn a 5 star from you , come on by to our store , we have a free accessory on the house waiting for you , plus we’d love some feedback of what you think from what we’ve done with the place , see you soon!!
Poor quality repair materials caused the screen to malfunction.
Business reply on Google
Collie is unsatisfied because he doesn't seem to see his part in this. He broke his screen after we fixed it. Then tries to blame us. I offered a new screen at cost to try to resolve the problem, even though he is a month out of warranty & broke the screen him self, which isn't covered under warranty in the first place. Collie, I tried my best to resolve this but I'm not going to come out of pocket for your phone. I thought my offer to work for free might been seen a a nice gesture but it seems it's not enough. I can try to keep everyone happy, but sometimes people ask too much. Good luck & I hope once you see how much the screen costs you will recognize my efforts. Look at this on eBay http://www.ebay.com/itm/231778139466
Repair service failed to fix phone after charging high fee
The business owner exhibited aggressive and threatening behavior toward a customer.
Business reply on Google
Reviews like this give me the opportunity to point out that customers that come in with good intentions get good results, Like the other 50 people that have reviewed me before this reviewer. By contrast people who come into my store with the intention to take advantage of me get what this guy got, asked to leave. I don't want your kind of patronage in my shop, Kind people with Kind intentions with receive it back 10 fold, Rude people will not be served. Thanks for this opportunity Mike, don't come back.
Staff provided inaccurate information regarding jailbreaking services.
Business reply on Google
Sorry for any confusion, I don't recommend Jailbreaking your phone. Which is why I don't offer it as a service. The employee that you spoke to in regards to this matter has been relived of his duties here (not for this incident) I assure you it was not our intention to waste your time. I wish you well.