Indy Hoods
💻 Tech Services · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
business failed to provide a quote after charging a trip fee
Business reply on Google
Thank you for your feedback, and we're truly sorry for your experience. This is not the level of communication or follow up we strive to provide. We'd like the opportunity to look into what happened and make it right, but we're unable to identify your project based on your review. Please give us a call at (317) 506-5122 or email info@indyhoods.com with your restaurant name or project address so we can investigate the delay and provide you with an update as quickly as possible. We sincerely appreciate you bringing this to our attention and hope to have the opportunity to regain your trust.
Technicians damaged hood motor during cleaning causing equipment failure
The business scheduled an appointment without the customer's consent.
Business reply on Google
Thank you for the fantastic 5-star review!
Significant project delays and failure to meet safety code requirements.
Business reply on Google
Thank you for the fantastic 5-star review!
Company fails to schedule appointments or return customer calls
Business reply on Google
Hi Nicole, thank you for sharing your feedback. We truly appreciate your long-time support and the many years you have entrusted our team with your restaurants. We are very sorry for the frustration you experienced while trying to schedule your inspection. This is not the level of communication or efficiency we aim to provide. Our team did stay in communication during your calls, but we recognize that the follow-up and scheduling process did not meet your expectations and we take full responsibility for improving it. We are currently reviewing our internal scheduling procedures to ensure that this does not happen again, especially for our long-term customers who rely on us for timely service. We would value the opportunity to personally resolve this for you. Please contact us directly at 317-731-7170 or info@indyhoods.com so we can assist you immediately. Thank you again for your past business. We remain committed to providing dependable, professional service to all of our customers.
Company failed to schedule appointment and ignored customer communication
Business reply on Google
Hi K.T., thank you for taking the time to share your experience. We are truly sorry for the inconvenience and confusion you encountered during the scheduling process. This is not the level of communication, accuracy, or professionalism we aim to provide. It’s clear that there was a breakdown in our follow-up procedure, and we take your feedback seriously. We are currently reviewing our internal workflow to ensure requests are properly logged, confirmed, and communicated so situations like this do not happen again. We appreciate that you took the time to explain the issue to our team, and we are disappointed that we did not deliver the clear and timely communication every customer deserves. Even though you have chosen another company, we would still value the opportunity to speak with you directly to learn from this and ensure your experience leads to meaningful improvement on our end. You can reach us at 317-731-7170 or info@indyhoods.com . Thank you again for your feedback it helps us continue to grow and serve our community better.
Company fails to provide scheduled service and lacks communication.
Business reply on Google
Roberto, We have evidence that we responded to all of the calls and sent you a written response about the appointment we had to reschedule. All of our customers are friends. If you fail to comprehend that every business encounters challenges and sometimes things don’t go as planned you’re on your right to hire someone else like you just did .
The hood fan is malfunctioning and not starting properly.
Business reply on Google
We appreciate you taking the time to share your feedback. We understand the importance of your satisfaction, and we personally addressed the issues you encountered. please reach out to Nancy so that we can better understand your concerns and work towards a solution. We value your input and look forward to the opportunity to work in the future. Kind regards, Indy Hoods.
The service cost was three times higher than expected.
Business reply on Google
Thank you for expressing your concerns regarding the pricing. I completely understand your perspective and acknowledge that prices have indeed increased across the board. However, it is important to consider that the cost might reflect additional value, such as enhanced quality or improved services. If you find the current pricing unaffordable,it is completely reasonable to seek out alternative options that better suit your preferences, remember lower prices not always guarantee superior results.
business failed to provide a requested service estimate after multiple follow-ups
Business reply on Google
Thank you so much for bringing this issue to our attention and please let us apologize for the unacceptable way in which you have been treated. Keeping our customers happy is our number one priority and we would like to ask you for another chance. We have your details and will be in touch as soon as possible to try and make things right. We look forward to working towards earning your business back. Thank you.