iPlayPower
📡 Internet & Cable · Seattle
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
repair service resulted in further damage to phone and camera
Repair resulted in non-original parts without prior customer notification
Business requires customer passwords for screen repair services
Business reply on Google
<COUNTER ACCUSATION>Paranoid Delusional</COUNTER ACCUSATION> No data has ever been stolen from a customer at iPlayPower. This non - repair recipient claims to be in "CyberSecurity" but fails to secure his personal data by backing up and erasing his phone. Simple instructions for this are on the Homepage of the iPlayPower.com website. I refused to work on his device due to his delusional/paranoid nature, and immediately refunded his deposit.
Phone data was lost and repair took significantly longer than promised.
The phone screen is unresponsive and requires frequent restarts.
Business reply on Google
Sad, it looks like your intent is to post a negative review. Why did you not show up for your scheduled repair appointment today (Oct 17, 2017 11:00 AM)? It's ok, you can reschedule if you want to. By the way, you have 90 days from the original appointment date to schedule your warranty service. I would think you would like to have a working iPhone instead of complaining on Google. When you do come, please be prepared to drop-off the iPhone for service, your slanderous behavior without an honest attempt at resolution makes me apprehensive about having you in my home.
Replacement screen is defective and voided the device's Apple warranty.
Business reply on Google
Ah yes, you did threaten me with a negative review if I didn't refund you for your "defective screen". You claim to be out of state thus making it difficult to come back to my location in Seattle. You were also unable to overnight your iPhone for warranty service, which would have been repaired and returned to you with overnight service. You were also unable to have another shop replace the screen, save it, and return it to me for a refund. You were also unable to provide ANY documentation from your local apple store regarding your iPhone repair assessment. You wanted a refund without ANY proof of non-functionality. You did claim to be able to provide a taped recording of our conversation to use against me. Funny, either you we unable to do this as well, or there was nothing in our conversation you could use against me. I believe both conditions are true. Sorry, I do not accept extortion. Have a nice day.
Repair used damaged parts and the screen is malfunctioning
Business reply on Google
Sorry you had a bad experience. Are you sure you came here? I have a 90 day warranty on my services so I am surprised that you did not contact me to resolve your issue. In fact, I only use brand new OEM replacement parts for all iPhone repairs, so I doubt that you came here. I do stand by my work, so please bring a copy of your receipt, and I will gladly resolve your problem.