Jack in the Box
🍽️ Restaurants · Alton
total experiences
replied on google
Most reported issues
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Experiences
Staff provided rude service and incorrectly fulfilled the food order.
Business reply on Google
This is disappointing to hear, Sara. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
customer left after ten minutes of no service at drive thru
Business reply on Google
We never want to make you wait, Lindsey. We'll be sure to step up our game and speed things up. Would you mind reaching out to Heyjackbox.com so we can get some more details about your visit?
Incomplete order and incorrect quantity of items provided by staff.
Business reply on Google
This is disappointing to hear, Tabitha. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
The restaurant is unclean and staff are rude to delivery drivers.
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
Incorrect order, rude staff, and unprofessional behavior at the store.
Business reply on Google
This is disappointing to hear, John. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
Incorrect orders, cold food, missing sauces, and rude staff.
Business reply on Google
This is disappointing to hear, Jessica. Every Jack order should be on point with great service and hot food! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Long wait time due to restricted ordering methods at night
Business reply on Google
Hi Adriaunna, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/? We appreciate your feedback.
Stale fries, flavorless soda, and missing requested sauces.
Business reply on Google
Hi there, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Excessive drive thru wait time at night
Business reply on Google
We apologize for the inconvenience, Chauncey. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Staff provided incorrect, cold food causing customer illness.
Business reply on Google
Hi Ryan. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at https://www.heyjackbox.com/
The staff provides unfriendly and poor customer service.
Business reply on Google
Hi Amber, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Incorrect items provided and poor customer service at the counter.
Business reply on Google
This is disappointing to hear, Teri. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Cold food, incorrect orders, and long wait times at the restaurant.
Business reply on Google
We're sorry to hear that, Lewis. We should always make sure that your food is served hot, fresh and correct. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/. Thank you for your feedback.
Unsanitary food handling, incorrect orders, and poor management at the store.
Business reply on Google
Hi Laqueta. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at https://www.heyjackbox.com/
The restaurant frequently forgets items and provides slow service.
Business reply on Google
We should be moving a lot quicker than that. You should always expect hot, fresh food served in a flash. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/
The staff provided an incorrect food order after multiple requests.
Business reply on Google
This is disappointing to hear, Chris. We want to make sure you're getting all of your orders. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.
Inaccurate food orders and poor management at the restaurant.
Business reply on Google
Hi Brittani, we're disappointed to hear about your experience. We would like to investigate your concerns further. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can escalate your feedback internally.
tacos were underfilled and fries lacked paid extra toppings
Business reply on Google
We want to make sure that you're getting bang for your buck, Stephanie. You should always get your food exactly as you ordered it. We will look into this and make sure our team is always available to answer any concerns you may have. Can you reach out to us at https://www.jackinthebox.com/contact? We appreciate your feedback.
Incorrect order, missing items, and rude staff interaction.
Business reply on Google
We're sorry to hear about this, Mel. You should always expect quick and professional service from our team. We'd like to look into this further. Please reach out to us at https://www.jackinthebox.com/contact.
Excessive wait times and incorrect order received at drive-thru.
Business reply on Google
Thanks for letting us know about this, Hailey. We should be firing on all cylinders and this is not the experience you should ever have at Jack's. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally.