Jack in the Box
🍽️ Restaurants · Boise
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Drive-thru service refused due to high volume of delivery orders
Business reply on Google
It looks like we didn't deliver the experience you should expect. We should be knocking it out of the park, and we appreciate you letting us know about your visit. We hope you visit us again so we can make it up to you.
Long wait time and incorrect cold food order
Business reply on Google
This is disappointing to hear. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
Employee displayed unprofessional and annoyed behavior toward customers at the drive-thru.
Business reply on Google
This is disappointing to hear. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
poor hygiene practices and lack of sanitary food handling
Business reply on Google
Hi Mark. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at HeyJackbox.com
Drive-thru staff failed to respond to customer for fifteen minutes.
Business reply on Google
We apologize for the inconvenience. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at HeyJackbox.com so that we can investigate your feedback internally.
Staff force drive-thru customers to park to manipulate service time metrics.
Business reply on Google
Hi Nick. Thank you for your feedback. We take comments like yours seriously and would like to investigate this further. Please contact us at HeyJackbox.com so we can gather details and respond to you personally.
excessive drive thru wait times and poor staffing
Business reply on Google
We apologize for the inconvenience, Brent. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
The food served was cold, dry, and overcooked.
Business reply on Google
Hi Dee, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
The drive-thru order was incomplete and missing items.
Business reply on Google
This is disappointing to hear, David. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Long wait times and inaccurate order fulfillment by staff.
Business reply on Google
This is disappointing to hear, Rob. Every Jack order should be on point with great service and without delays! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Staff was rude and customer felt uncomfortable eating the food.
Business reply on Google
Hi there. You should always have a positive experience and we’re disappointed that we let you down. We hope you give us another opportunity to serve you better.
Excessive wait times and unprofessional staff behavior at the restaurant.
Business reply on Google
We apologize for the inconvenience, Travis. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Staff failed to respond to drive-thru and in-store customers.
Business reply on Google
This is concerning to hear, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
Employee exhibited unprofessional behavior and refused to provide a clear receipt.
Business reply on Google
We apologize for the inconvenience, Morgan. We should be running smoothly from the kitchen to the pick-up window with professional service. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Inaccurate food orders and unhelpful staff response to missing items.
Business reply on Google
This is disappointing to hear, Sarah. Every Jack order should be on point with helpful service! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Excessive wait times and unprofessional staff behavior at drive-thru
Business reply on Google
Hi Wendy, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Long wait times and incorrect food items received in order.
Business reply on Google
This is disappointing to hear. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Foreign object found in breakfast sandwich
Business reply on Google
Thanks for bringing this to our attention, Aaron. This is certainly a concern and we would like to resolve this issue as quickly as possible. So that we can properly escalate this concern to our team internally, please fill out our form at https://www.heyjackbox.com and one of our team members will be in touch shortly.
Customer experienced food poisoning after receiving burnt tacos and missing napkins.
Business reply on Google
This is disappointing to hear, Woo. We're all about properly cooked food and speedy service. We'd like to look into this further. Please reach out to us at https://www.jackinthebox.com/contact. Thank you for your feedback.