Jack in the Box
🍽️ Restaurants · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Slow service and rude behavior from the manager.
Business reply on Google
We never want to make you wait, Kenny. We'll be sure to step up our game and speed things up. Would you mind reaching out to Heyjackbox.com so we can get some more details about your visit?
employee handled food without wearing gloves
Business reply on Google
Hi Kayko. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at HeyJackbox.com
The food quality and service standards were poor.
Business reply on Google
Hi there. You should always enjoy your food and experience value and quality. Please reach out to https://www.heyjackbox.com/ if you'd like follow-up from a representative. Thank you for the feedback.
Business closed early and failed to provide a refund for order.
Business reply on Google
Hi Ashley. Thank you for your feedback. We take comments like yours very seriously and would like to investigate this further. Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.
App charged multiple times without processing order and points were lost
Business reply on Google
Hi Joe, we're disappointed to hear about your experience. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can escalate your feedback internally.
staff refused to serve specific menu items to customers
Business reply on Google
Hi Lauren, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Excessive wait time for a cold food item
Business reply on Google
Hi Wayne, we should be moving a lot quicker than that. You should always expect hot, fresh food served in a flash. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/. Thank you for your feedback.
Food packaging and hash brown contaminated with unknown oily substance
Business reply on Google
Hi James, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Slow service, missing items, and poor staff behavior at this location.
Business reply on Google
We’re disappointed that we did not meet your expectations, Theo. If you would like to let us know how we can improve further, you can always reach out to us at https://www.heyjackbox.com/.
Long wait times and unavailability of menu items.
Business reply on Google
Hi Edavid, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Long wait time and poor service from staff
Business reply on Google
Hi Zac, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
employees handling food without wearing gloves
Business reply on Google
Hi Rose. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at https://www.heyjackbox.com/
Staff lack menu knowledge and service is disorganized and slow.
Business reply on Google
Hi there. We always want you to get your money's worth and enjoy a great experience. We hope you'll give us another chance to meet your expectations.
staff closed the store while customers were waiting in line
Business reply on Google
This is concerning to hear, June, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
Long wait time and poor quality food served at the restaurant.
Business reply on Google
Hi Lawrence, we're sorry to hear about this experience and thank you for bringing it to our attention. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/ if you'd like to connect with a representative.
Staff ignored customer to use phones and provided poor service.
Business reply on Google
Hi Jake, we're disappointed to hear about your experience. You should always expect excellent service with a smile. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally.
frequent order inaccuracies and poor service from a specific employee
The restaurant served expired orange juice and staff offered no apology.
Food poisoning, poor service, and unsanitary facility conditions.