Jack in the Box
🍽️ Restaurants · Houston
total experiences
replied on google
Most reported issues
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Experiences
The tacos were served soggy and cold due to excess lettuce.
Business reply on Google
This is disappointing to hear. You should always expect properly prepared food at Jack in the Box. We hope you give us another opportunity to serve you better.
The manager provided rude service and prepared the order incorrectly.
Business reply on Google
Hi Meagan, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service with correct orders from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
The manager was rude and the restaurant was not clean.
Business reply on Google
Hi Anderson, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
Slow service and unavailability of coffee during breakfast hours.
Business reply on Google
We're sorry we let you down. We hope your give us another opportunity to serve you better and we will share this feedback with the team. Thank you for taking the time to share your comments.
The restaurant failed to provide requested condiments for a takeout order.
Business reply on Google
It looks like we didn't deliver the experience you should expect. We should be knocking it out of the park, and we appreciate you letting us know about your visit. We hope you visit us again so we can make it up to you.
Staff refused to cook food and displayed a poor attitude.
Business reply on Google
Thank you for the review. Your experience did not meet our standards and we'd appreciate it if you reach out to us at Heyjackbox.com to share more details.
Staff are rude at night and orders are consistently incorrect.
Business reply on Google
Hi there, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service with correct orders from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
Rude staff, slow service, stale food, and early lobby closure.
Business reply on Google
Hi Tre, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service with fresh food from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
Employee displayed a rude attitude and rushed the ordering process.
Business reply on Google
This is disappointing to hear. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
Rude staff and manager with long wait and incorrect order
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
Employee made rude and unprofessional comments to the customer
Business reply on Google
This is disappointing to hear. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
Employee was hostile and rude to the customer at the window.
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
The meat was undercooked and tasted strange.
Business reply on Google
Hi there, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
customer contracted food poisoning after eating at the restaurant
Business reply on Google
Hi Diego. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at HeyJackbox.com
Rude management and consistent lack of menu items and packaging
Business reply on Google
Hi Regina. Thank you for your feedback. We take comments like yours seriously and would like to investigate this further. Please contact us at HeyJackbox.com so we can gather details and respond to you personally.
Employee exhibited rude and unprofessional behavior toward the customer
Business reply on Google
Hi there, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
undercooked food served at the drive thru
Business reply on Google
Hi Stephanie, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
Poor food quality and unhelpful, rude staff service.
Business reply on Google
Hi Joerene, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service with fresh food from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Excessive wait time despite the restaurant being empty.
Business reply on Google
We never want to make you wait. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.