Jack in the Box
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
The restaurant ignores delivery instructions and fails to answer phone calls.
Business reply on Google
This is disappointing to hear. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
Staff were rude and threw money at a pregnant customer.
Business reply on Google
Hi Elle. Thank you for your feedback. We take comments like yours seriously and would like to investigate this further. Please contact us at HeyJackbox.com so we can gather details and respond to you personally.
The cashier displayed a rude and dismissive attitude toward the customer.
Business reply on Google
Hi Melissa, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
Multiple items missing from order and poor food quality.
Business reply on Google
This is disappointing to hear. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
Incorrect order received and rude staff behavior at drive-thru
Business reply on Google
This is disappointing to hear, Melvin. Every Jack order should be on point without delays! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
The customer was overcharged and received an incorrectly prepared burger.
Business reply on Google
Hi there. We always want you to get your money's worth and enjoy a great experience. We hope you'll give us another chance to meet your expectations.
Staff displayed poor attitude and food was prepared sloppily.
Business reply on Google
Hi Christian, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Chicken strips were dry and lacked the advertised sauce coating.
Business reply on Google
Hi Judy, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Staff interrupted customers and failed to provide the correct food order.
Business reply on Google
This is disappointing to hear, Olivia. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Incomplete order with cold, poor quality food and unresponsive customer service.
Business reply on Google
This is disappointing to hear, Candace. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
The food portion size and quality were significantly lacking.
Business reply on Google
Hi Buddy, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
The food served was cold and improperly cooked.
Business reply on Google
Hi Karen, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Poor food quality and missing items in the order.
Business reply on Google
Hi LaTanya, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Staff refused to replace missing and cold food items.
Business reply on Google
Hi Steven, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service and correct orders from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
dining room was closed during posted operating hours
Business reply on Google
This is concerning to hear, Shawn, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
The burrito was prepared with poor quality and lack of effort.
Business reply on Google
Hi Cristina, we're sorry to hear about this experience and thank you for bringing it to our attention. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/ if you'd like to connect with a representative.
The store was closed despite an online order being placed.
Business reply on Google
This is concerning to hear, Courtney, and we thank you for bringing it to our attention. You should always be able to get your Jack fix during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
staff failed to assist a visually impaired customer with door access
Business reply on Google
Hi Pete, this is certainly not the experience you should expect at any Jack restaurant. We would like to resolve this as quickly as possible. To properly address your concerns with the appropriate person, please fill out a form on our website at www.heyjackbox.com and we will get this escalated right away.
The food served was cold and prepared with old cooking oil.
Business reply on Google
Hi Chakra, we're sorry to hear about this experience. You should always expect hot, fresh and properly prepared food at Jack's. We'd like to look into this further. Please reach out to us at https://www.jackinthebox.com/contact. Thank you for your feedback.