Jack in the Box
🍽️ Restaurants · Layton
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unavailable menu items and unhelpful staff at the restaurant
Business reply on Google
Hi Emily, we’re sorry for the unavailable items during your visit. We know this can be frustrating. If you’d like a follow-up from our representative, please reach out at www.heyjackbox.com. Thank you for your feedback.
Long wait time and poor service at the drive-thru
Business reply on Google
This is disappointing to hear. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
Long drive-thru wait with no staff response
Business reply on Google
We apologize for the inconvenience, Tashu. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at HeyJackbox.com so that we can investigate your feedback internally.
The fries were stale and the burgers were overcooked and dry.
Business reply on Google
Hi Preston, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
Excessive wait time for food due to staff inattentiveness.
Business reply on Google
We never want to make you wait, Cody. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? HeyJackbox.com
The restaurant served cold fries despite the wait time.
Business reply on Google
Hi Mary, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
Excessive wait times and understaffing at the restaurant location.
Business reply on Google
We never want to make you wait, Michael. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? HeyJackbox.com
The customer waited over an hour for their food order.
Business reply on Google
We never want to make you wait, Mason. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.
Incorrect order fulfillment and poor food quality
Business reply on Google
This is disappointing to hear, Charles. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Long wait time and poor service in the dining room
Business reply on Google
This is disappointing to hear, Daniel. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
Excessive wait times for food orders at this location.
Business reply on Google
We never want to make you wait, Jack. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.
Drive-thru customers prioritized over dine-in customers causing long wait times.
Business reply on Google
We never want to make you wait, Ellen. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.
Excessive drive-through wait times resulted in cold food.
Business reply on Google
We apologize for the inconvenience, James. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Employee was rude and unable to handle the situation.
Business reply on Google
Thank you for the rating. We want you to have the best possible Jack experience. If you'd like to leave us more details and have follow-up from a Jack in the Box representative, please reach out to us at https://www.heyjackbox.com/
The restaurant consistently has long wait times for service.
Business reply on Google
We never want to make you wait, Tammy. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.
Excessive wait time for a small food order
Business reply on Google
Hi Connor, we should be moving a lot quicker than that. You should always expect hot, fresh food served in a flash. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/. Thank you for your feedback.
food was tampered with by staff
Business reply on Google
Hi James. Thank you for your feedback. We take comments like yours very seriously and would like to investigate this further. Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.
The restaurant repeatedly provided incorrect food orders to the customer.
Business reply on Google
This is disappointing to hear, Gemma. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
Poor food quality and long wait times in a dirty environment.
Business reply on Google
Hi Carlene, we're sorry to hear about this experience. You should always expect properly prepared, hot food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
excessive wait time and lack of staff communication at drive-thru
Business reply on Google
We apologize for the inconvenience, Daniel. We should be running smoothly from the kitchen to the pick-up window without delays. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.