Jack in the Box
🍽️ Restaurants · Los Angeles
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to assist a disabled customer with food delivery
Business reply on Google
Thank you for the review. Your experience did not meet our standards and we'd appreciate it if you reach out to us at Heyjackbox.com to share more details.
rude staff and poor service focus on drive-through orders
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
Contaminated vegetables caused food poisoning and portion sizes were inadequate.
Business reply on Google
Hi Jane. Thank you for your feedback. We take food safety, cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at HeyJackbox.com
Manager displayed unprofessional behavior and provided incorrect food order.
Business reply on Google
Hi Fallon. Thank you for the review. Your experience did not meet our standards and we'd appreciate it if you reach out to us at Heyjackbox.com/ so we can look into this.
The burger was served without any toppings or condiments.
Business reply on Google
Hi Min, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
Staff exhibited poor attitude regarding a language barrier with the customer.
Business reply on Google
This is disappointing to hear, James. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
High prices for bland food and additional charges for sauce packets.
Business reply on Google
Hi Samy. You should always enjoy your food and experience value and quality. Please reach out to HeyJackbox.com if you'd like follow-up from a representative. Thank you for the feedback.
The meal was overpriced for the quantity of food received.
Business reply on Google
Hi Robert. We always want you to get your money's worth and enjoy a great experience. We hope you'll give us another chance to meet your expectations.
Staff used discriminatory language toward a customer.
Business reply on Google
Thank you for sharing your feedback. Jack in the Box is committed to providing a safe and welcoming environment for all and we ask that you please reach out to us at Heyjackbox.com sharing more details so we can follow up with you.
The food was excessively greasy and the staff was unhelpful.
Business reply on Google
Hi there, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
The fried food has a bitter taste due to old oil.
Business reply on Google
Hi Jason, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
The customer was overcharged for a combo meal.
Business reply on Google
Hi Tony. Thank you for your feedback. Please contact us at HeyJackbox.com so we can gather details and respond to you personally.
Vehicle towed from parking lot within twenty minutes
Incomplete food orders provided on multiple visits.
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
Night shift manager provided poor service and incorrect food orders.
Business reply on Google
Hi Keece, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service with correct orders from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Incomplete order and additional charges for requested items not disclosed on app
Business reply on Google
This is disappointing to hear, Michael. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.
Employee was argumentative and rude regarding menu item availability
Business reply on Google
Hi Lee, we're disappointed to hear about your experience. You should always expect excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.heyjackbox.com/.
Incomplete order provided and staff refused to rectify the mistake.
Business reply on Google
Hi Shalliyah, we're sorry you had issues reaching us. We want to make sure you're getting all of your orders. Every Jack order should be on point! We'd like to look into this and get back to you. Can you reach out to us at https://www.jackinthebox.com/contact? We appreciate your feedback.
Missing fries from order and unhelpful staff response
Business reply on Google
We're sorry you had this experience, Alex. We want to make sure you're getting friendly and accurate service. Every Jack visit should be perfect! Would you mind reaching out to us so we can get some more details about your visit? https://www.jackinthebox.com/contact. Thank you for your feedback.
The restaurant provided the incorrect food order.
Business reply on Google
We're sorry to hear about this, Valeria. We want to make sure we're taking care of our customers, so we'd like to look into this. Please contact us at https://www.jackinthebox.com/contact. Thanks.