Jack in the Box
🍽️ Restaurants · Phoenix
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was rude and refused service to the customer.
Business reply on Google
Hi there, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
Employee displayed poor service and unsanitary food handling practices
Business reply on Google
This is disappointing to hear. You should always expect excellent service from our team. We hope you give us another opportunity to serve you better.
Staff failed to provide paid items and charged customer twice.
Business reply on Google
This is disappointing to hear, Gina. We want to make sure you're getting all of your order. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right.
food was served already placed in a cup holder
Business reply on Google
We’re disappointed that we did not meet your expectations, Susan. If you would like to let us know how we can improve, you can always reach out to us at Heyjackbox.com/.
staff refused service despite lobby being open
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
Manager was rude and demanded the customer leave the drive-thru.
Business reply on Google
Hi Cher, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Employee was rude and refused to honor a valid coupon.
Business reply on Google
Hi Laiba, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
The drive-thru employee was rude and disrespectful to the customer.
Business reply on Google
Thank you for the rating. Your experience did not meet our standards and we'd appreciate it if you reach out to us at https://www.heyjackbox.com/ to share more details.
The mobile application prevents the user from completing a purchase.
Business reply on Google
Hi Andrew. You should always have a positive experience and we’re disappointed that we let you down. We hope you give us another opportunity to serve you better.
Manager denied bathroom access to a customer based on appearance
Drive-thru is closed during advertised 24-hour operating hours
Business reply on Google
This is concerning to hear, Jossie, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
Drive-thru employee was impatient and slammed the service window.
Business reply on Google
Hi Sandy, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
employees observed using illegal drugs on the premises
Business reply on Google
Thank you for the rating. Your experience did not meet our standards and we'd appreciate it if you reach out to us at https://www.heyjackbox.com/ to share more details.
Manager refused to honor a previously promised replacement order.
Business reply on Google
Hi Gino, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. We'd like to investigate this further. Please reach out to us at https://www.heyjackbox.com/
staff was argumentative regarding advertised pricing for a menu item
Business reply on Google
Hi there, we're sorry to hear you did not have a great time with us. We would love to hear your feedback so we know how we can improve. You can always reach out to us at https://www.jackinthebox.com/contact. We hope you visit us again soon.
Staff refused service and displayed unprofessional behavior regarding ID policy and…
Business reply on Google
Hello, Thank you for your valued feedback. Due to the current situation surrounding COVID-19 (Coronavirus), our restaurants have heightened their cleaning and sanitization procedures to maintain a healthy environment for our guests, team members and communities. By doing so, we have implemented strict procedures to deeply clean and disinfect all surfaces every hour, sanitize our cash registers more frequently and have enacted mandatory hand-washing and glove wearing procedures. We’ve also instructed anyone who is not feeling well to stay home out of an abundance of caution. If you'd like to contact us, please reach out here - https://www.jackinthebox.com/contact. One of our team members will be in touch shortly. We appreciate your patience as our restaurants go through this transition. These are challenging times, but we’ll continue to do our best to serve you. You can learn more about our response to COVID-19 here: https://www.jackinthebox.com/faqs. Thanks, Jack in the Box Guest Relations
The restaurant premises were unsanitary and unsafe.
Business reply on Google
Thanks for letting us know about this, Jefferson. We want to make sure that every Jack in the Box visit is comfortable and safe. We want to look into this and get back to you. Can you reach out to us at https://www.jackinthebox.com/contact? We appreciate your feedback.
Incorrect order fulfillment and poor customer service communication
Business reply on Google
We're sorry to hear about this experience, Julio. We want to make sure you're getting your food exactly as you ordered it. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally.
Drive-thru staff was rude and failed to process separate orders correctly.
Business reply on Google
Hi Jonathan, we're disappointed to hear about your experience. You should always expect service with a smile. We'd like to look into this further. Please reach out to us at https://www.jackinthebox.com/contact.
Food served cold and order was missing items
Business reply on Google
Hi there, we're sorry to hear that. Your food should always be hot and fresh. We hope you give us another chance for a better experience soon.