Jack in the Box
🍽️ Restaurants · Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant repeatedly fails to provide correct orders and requested items.
Business reply on Google
This is disappointing to hear, Payton. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
The french fries served were excessively greasy and poor quality.
Business reply on Google
Hi Stevie, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at HeyJackbox.com. Thank you for your feedback.
drive-thru closed despite store being open and staff present
Business reply on Google
This is concerning to hear, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at HeyJackbox.com?
The restaurant served cold fries that had been sitting out.
Business reply on Google
We're so sorry we couldn't make your visit easier. Our drive through should be running smoothly all the time. We'd like to look into this further. Please reach out to us at Heyjackbox.com.
Restroom lacks toilet paper, seat covers, and paper towels.
Business reply on Google
Hi Mel. Thank you for your feedback. We take cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at HeyJackbox.com
The ordering system is frequently unavailable during night shifts.
Business reply on Google
Hi there, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. We'd like to look into this and get back to you. Can you reach out to us at HeyJackbox.com? We appreciate your feedback.
Drive-thru staff are consistently unavailable during business hours.
Business reply on Google
This is concerning to hear, Jamie. You should always be able to get your Jack fix during all our posted operating hours. We appreciate your feedback and will share with our team.
Excessive drive-thru wait times and incomplete order fulfillment.
Business reply on Google
This is disappointing to hear, Amber. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
The salad portion was insufficient and missing standard ingredients.
Business reply on Google
Hi Abyzou. We always want you to get your money's worth and enjoy a great experience. We hope you'll give us another chance to meet your expectations.
Staff displayed rude behavior and poor hygiene practices during food preparation.
Business reply on Google
Hi Mercedes, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Missing drink and bacon from order with unresponsive phone support
Business reply on Google
This is disappointing to hear, Wyatt. Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right. Thank you.
The smash burger was burnt and excessively greasy.
Business reply on Google
Hi there, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Excessive wait time due to understaffing at the drive-thru.
Business reply on Google
We never want to make you wait, Sean. We'll be sure to step up our game and speed things up. Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.
Lobby was closed during posted operating hours with no staff assistance.
Business reply on Google
This is concerning to hear, Shelley, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
staff refused to serve customers and ignored inquiries
Business reply on Google
Hi Christopher, we're disappointed to hear about your experience. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can escalate your feedback internally.
The restaurant was closed during its advertised operating hours.
Business reply on Google
This is concerning to hear, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at https://www.heyjackbox.com/
Customer charged for food not received after staff altercation
Business reply on Google
Hi Derek. Thank you for your feedback. We take experiences like yours very seriously and would like to investigate this further. Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.
Inconsistent operating hours and frequent order inaccuracies.
Business reply on Google
Glad to hear you love our milkshakes, Christine. We want to make sure you're always getting your food exactly as you ordered it while providing the best service possible. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.heyjackbox.com so that we can escalate your feedback internally.
The food was cold and dry and drinks lacked ice.
Business reply on Google
Hi Trudi, we're sorry to hear about this. You should always expect hot, fresh and great-tasting food at Jack's. We want to look into this and get back to you. Can you reach out to us at https://www.jackinthebox.com/contact? We appreciate your feedback.
Customer experienced food illness, poor staff attitude, and dirty dining area.