Jack in the Box
🍽️ Restaurants · St. Louis
total experiences
replied on google
Most reported issues
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Experiences
Long wait time and poor quality food served at drive thru.
Business reply on Google
We never want to make you wait, Kaylin. We'll be sure to step up our game and speed things up. Would you mind reaching out to Heyjackbox.com so we can get some more details about your visit?
staff accused the customer of lying about an incorrect order
Business reply on Google
This is disappointing to hear, Zora. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
Order was incorrect after multiple attempts to communicate it to staff.
Business reply on Google
This is disappointing to hear. Every Jack order should be on point! Please reach out to us at HeyJackbox.com so we can make this right. Thank you.
The customer received burnt and inedible onion rings.
Business reply on Google
This is disappointing to hear. You should always expect properly prepared food at Jack in the Box. We hope you give us another opportunity to serve you better.
Employee was rude and disrespectful regarding a request for water.
Business reply on Google
Hi Jack, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at HeyJackbox.com to connect with a representative.
Staff refused to remake an order picked up by another customer.
Business reply on Google
Hi there. Thank you for the review. Your experience did not meet our standards and we'd appreciate it if you reach out to us at Heyjackbox.com/ so we can look into this.
Missing food items and unresponsive staff at the drive-thru window.
Business reply on Google
We apologize for the inconvenience, Taneisha. We should be running smoothly from the kitchen to the pick-up window with correct orders. Please fill out our contact form on our website at HeyJackbox.com so that we can investigate your feedback internally.
The business doors are consistently locked and remain unrepaired.
Business reply on Google
This is concerning to hear, Mike, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours. We'd like to look into this and get back to you. Can you reach out to us at HeyJackbox.com
The restaurant frequently restricts ordering to online only.
Business reply on Google
Hi Kay, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. We'd like to look into this and get back to you. Can you reach out to us at HeyJackbox.com? We appreciate your feedback.
The lobby is closed preventing access for a disabled customer.
Manager yelled at employees in front of customers
Business reply on Google
Hi Vipanjot. Thank you for your feedback. We take comments like yours very seriously and would like to investigate this further. Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.
Long drive-thru wait time with no staff acknowledgment
Business reply on Google
We apologize for the inconvenience, Cheyanna. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Breakfast platter was missing items and had poor food quality.
Business reply on Google
Hi Lala, we're sorry to hear about this experience. You should always expect properly prepared food at Jack's. Please reach out to us at https://www.heyjackbox.com/. Thank you for your feedback.
Dining room closed during business hours preventing access for large vehicles
Business reply on Google
Thank you for the review, Chucky. Your experience did not meet our standards and we'd appreciate it if you reach out to us at https://www.heyjackbox.com/ so we can look into this.
Drive-thru staff exhibited unprofessional and rude behavior toward the customer.
Business reply on Google
We apologize for the inconvenience, Tansi. We should be running smoothly from the kitchen to the pick-up window. Please fill out our contact form on our website at https://www.heyjackbox.com/ so that we can investigate your feedback internally.
Staff refused restroom access and exhibited rude behavior toward the customer.
Business reply on Google
Hi Sherri, we're disappointed to hear about your experience and thank you for bringing it to our attention. You should always expect excellent service from our team. Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
The burger served contained visible mold.
Business reply on Google
Hi Jennifer, this is certainly not the experience you should expect at any Jack restaurant. We would like to resolve this as quickly as possible. To properly address your concerns with the appropriate person, please fill out a form on our website at https://www.jackinthebox.com/contact and we will get this escalated right away.
The manager was rude and refused to correct the order.
Business reply on Google
This is disappointing to hear, Micah. We're all about providing excellent service at Jack's. We'd like to look into this further. Please reach out to us at https://www.jackinthebox.com/contact. Thank you for your feedback.