Jackson Hewitt Tax Service
💳 Finance & Insurance · Bangor
total experiences
replied on google
Most reported issues
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Experiences
Tax refund amount was significantly lower than promised with high fees
Business reply on Google
I'm sorry to see our service didn't meet expectations, Carrie, please know it's never our intent to let you down. We'd like to ensure any concerns regarding your visit are addressed with the attention deserved, as we strive to continuously improve in the service we provide you as our client. Please give us a call at 800-234-1040 if there are any issues still needing resolution. We look forward to hearing from you as well as the opportunity to be of service. - Danielle, Jackson Hewitt Care Team
The business failed to honor the scheduled appointment time.
Business reply on Google
Hi Nicholas, thank you for sharing the feedback for your recent visit, though I'm truly sorry to hear the service you received fell short of the positive experience we strive to provide you as our client. We know how valuable you time is, and it's never our intent to disappoint. Our Client Care Team can best address, and escalate your concerns, if needed, with the attention deserved. Please give us a call at 1-800-234-1040 so we can help and make this right. We appreciate the opportunity to be of service. — Madison, Jackson Hewitt Care Team
Excessive wait times for tax preparation services.
Business reply on Google
We appreciate your honest review and feedback, Dorothy, though I'm truly sorry to hear we let you down. It's never our intent to disappoint, and we'd like to discuss the details of your visit to ensure your concerns are addressed with the attention deserved. Please give us a call at 800-234-1040 if we can be of service, we look forward to hearing from you and appreciate the opportunity to ensure your needs are taken care of here at JH. - Jen, Jackson Hewitt Care Team