Jackson Hewitt Tax Service

Business reply on Google

Hello Stacy, we are disappointed to read that your tax service experience with Jackson Hewitt fell short of your expectations. We strive to deliver on our brand promise to our clients, which includes reinforcing our services with a Maximum Refund Guarantee® along with a Lifetime Accuracy Guarantee®. If you feel the charges weren't in line with the value we provided, please contact our local office, or reach out to our Client Care Team at 800-234-1040. Thank you for reaching out to us today! - Siloam, Jackson Hewitt Care Team

Business reply on Google

Hello Kerriann, I'm sorry to see our service didn't meet expectations, please know it's never our intent to let you down. We'd like to ensure any concerns regarding your visit are addressed with the attention deserved, as we strive to continuously improve in the service we provide you as our client. Please give us a call at 800-234-1040 if there are any issues still needing resolution. We look forward to hearing from you as well as the opportunity to be of service. -Teashana, Jackson Hewitt Care Team

Business reply on Google

Hello killawill4850, I'm sorry to see our service didn't meet expectations, please know it's never our intent to let you down. We'd like to ensure any concerns regarding your visit are addressed with the attention deserved, as we strive to continuously improve in the service we provide you as our client. Please give us a call at 800-234-1040 if there are any issues still needing resolution, and we look forward to hearing from you as well as the opportunity to be of service. -Teashana, Jackson Hewitt Care Team

Business reply on Google

Thank you for sharing your honest feedback brooklyn girl, though I'm truly sorry to hear of the service issue experienced when you visited us. We'd like to ensure that your concerns and feedback are addressed with the attention deserved, and ask that you give us a call at 800-234-1040 with the details of your visit. We look forward to your call to further assist. - Sara, Jackson Hewitt Care Team

Business reply on Google

Thanks for sharing your feedback Kimberly, though I'm sorry to hear your stimulus payment has not been received. As of the 17th, over 90 million stimulus payments, totaling more than $242 billion, have been direct deposited per the IRS. That amount likely covers more than half of the households eligible for the 3rd round of stimulus payments, and the IRS has assured that these payments will continue to be sent out in batches to eligible taxpayers in the days and weeks to come. The quickest and most accurate source for updates on this round of stimulus payments will continue to be the IRS 'Where's My Payment' tool available here: https://www.irs.gov/coronavirus/get-my-payment. If your payment status does not currently reflect, it should be updated once your Stimulus payment is processed by the IRS. We understand the urgency that may of our clients are feeling regarding this much anticipated relief payment, and appreciate your patience as the IRS continues to process and send out tens of millions more stimulus payments in batches over the coming weeks. The Get My Payment tool referenced above does update once daily, so we recommend checking back on that tool daily for the most update

Business reply on Google

Hi Annette, thanks for sharing your feedback with us, though I'm sorry to hear your experience was less than stellar with the local office. It's not our intent to disappoint, and our team in Client Care can best address any issues or concerns with the attention deserved. Please give us a call at 800-234-1040 if we can help, we appreciate the opportunity to be of service. - Jen, Jackson Hewitt Care Team

Business reply on Google

Hello Becky, this is never what we want to hear. Please give us a call at 800-234-1040 as we would like to look into this for you.