Jackson Hewitt Tax Service

💳 Finance & Insurance · South Richmond Hill

3

total experiences

100%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstBilling & ChargesFrom Google Reviews
Apr 4, 2025

business charged customer again to correct their own filing errors

Business reply on Google

We appreciate your honest feedback, Mosmi. However, I'm very sorry to see that your experience was far less than reflective of the level of service that we wish to provide all of our clients. We invite you to give us a call at 800-234-1040 if there are any issues still needing resolution. Our team looks forward to hearing from you as well as the opportunity to be of service. -Cris, Jackson Hewitt Care Team

WorstCustomer ServiceFrom Google Reviews
Mar 16, 2021

Excessive wait times and unprofessional staff behavior during tax filing.

Business reply on Google

I'm so sorry to hear of the extended delay when you came to visit us, Sugam. We know how valuable your time is, and it is never our intent to waste it. We would like an opportunity to gather details on your visit and assist you further, and ask that you please give us a call at 800-234-1040. Thank you for your honest feedback, we look forward to your call to further assist. Jeanie Jackson Hewitt Care Team

WorstStaff BehaviorFrom Google Reviews
Mar 14, 2021

Staff were rude and provided incomplete information to increase service charges.

Business reply on Google

Thank you for sharing your honest feedback on the recent visit with us, Sahri, though I do apologize as it sounds like we missed the mark on delivering 5 star worthy service. It's never our intent to let you down, and our team would be glad to review this experience and ensure your concerns are addressed with the attention deserved. Please give us a call at 800-234-1040 if we can further assist, we greatly appreciate the opportunity to be of service to you as our client. - Jen, Jackson Hewitt Care Team