Jackson Hewitt Tax Service
💳 Finance & Insurance · Tulsa
total experiences
replied on google
Most reported issues
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Experiences
Tax preparation fees were considered too expensive by the customer.
Business reply on Google
Thank you for your feedback Jenene, though I'm sorry to read of your concerns with regard to filing costs this season. We recognize the interest of our clients regarding lower costs, and please know that we're working hard to manage the end cost to you. With that in mind, we provide the opportunity to build valuable relationships with tax experts in-person, who spend hours in training courses yearly to offer accurate and professional tax preparation in the local community. We strive to deliver on our brand promise to our clients, which includes reinforcing our services with a Maximum Refund guarantee along with a Lifetime Accuracy Guarantee & IRS Audit Assistance. If you feel the charges weren't in line with the value we provide, please contact the local office to review the costs of this year's filing, or reach out to our Client Care Team at 800-234-1040 as we would be happy to address any additional questions or concerns. We appreciate the opportunity to be of service. - Jen, Jackson Hewitt Care Team
The tax preparation service fees were unexpectedly high.
Business reply on Google
Thank you for sharing your honest feedback on the recent visit with us, Adam, though I do apologize as it sounds like we missed the mark on delivering 5 star worthy service. It's never our intent to let you down, and our team would be glad to review this experience and ensure your concerns are addressed with the attention deserved. Please give us a call at 800-234-1040 so we can further assist, we greatly appreciate the opportunity to be of service to you as our client. - Jen, Jackson Hewitt Care Team
customer charged significantly more than the quoted price
Business reply on Google
Hi there, David Stone. Tax preparation fees can vary by location as well as the complexity of the tax return. It's always our goal to provide you with excellent service and value. If you have questions on the costs of our service, please connect with us at 918-461-1040 Ext 36208. We will be happy to review any charges and address any additional questions or concerns. We look forward to hearing from you! Gwen Leake, Jackson Hewitt
The business charged an excessive fee for tax preparation services.
Business reply on Google
Hello Norm, Thank you for reaching out, we are so sorry to hear that you are disappointed in the fees that you were charged, and are so sorry for any frustration this has caused. We are always happy to look into our valued client's fees and provide help and explanations to ease your mind or serve you better. Please give our Client Care Team a call at 800-234-1040 and we will be happy to assist you. We look forward to hearing from you soon. -Danielle, Jackson Hewitt Care Team