JCPenney
🛒 Retail & Products · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Store failed to repair jewelry and communicate status updates effectively.
Business reply on Google
Hi Gabriel, we’re truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the repeated delays, lack of communication, and the inconvenience caused throughout the repair process. Your feedback is very important to us, and we will be sharing it with our management team to address these concerns and improve our processes.
Store closed twenty minutes before the posted closing time
Business reply on Google
Hello valued customer, I sincerely apologize for the wasted trip and the inconvenience this caused you and the other customers. I am addressing this with the local management team immediately to ensure our team honors our posted hours moving forward. Thank you for bringing this to our attention.
Automatic door buttons are frequently non-functional and not ADA compliant.
Business reply on Google
Thank you for bringing this to our attention, Robin. We’re very sorry to hear about the issues you’ve encountered with our automatic door buttons. Reliable accessibility is essential, and we understand how frustrating and unacceptable it is when the doors don’t function as expected. Your feedback is important, and we’ll share it with the store leadership and facilities team right away to prioritize inspection and maintenance. We’d appreciate the chance to learn more about when and where this occurred so we can address it promptly. Please contact us at 1‑800‑322‑1189 and we’ll follow up directly.
Long wait times due to insufficient and untrained staff at checkout.
Business reply on Google
Hi Liza, Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered at checkout. Long waits, limited registers open, and unclear assistance from our team are not the level of service we aim to provide. You should be able to complete your purchase quickly and confidently, and we regret that this was not the case. We appreciate your feedback and will be addressing staffing, training, and customer service concerns with our team to ensure a more efficient and helpful checkout experience. We understand your frustration and are sorry that this visit led you to leave without your purchase. Thank you for bringing this to our attention
Staff member in the men's department was rude and unhelpful.
Business reply on Google
Thank you for bringing this to our attention, Van! We’re very sorry to hear about your experience at our store. Providing helpful and courteous service is our priority, and we regret that this was not your experience. We will address this matter with the team to ensure it’s corrected. Please contact us at 1-800-322-1189 so we can assist you further and make things right. Your feedback is important to us, and we appreciate you sharing it.
Staff ignored customers and provided poor service at the jewelry counter.
Business reply on Google
Hello Gabrielle, we truly apologize for the inconvenience you experienced at the jewelry counter. We understand how frustrating it can be to wait without clear communication, and we regret that the service fell short of expectations. Your feedback is valuable and will be shared with the relevant team to ensure this is addressed appropriately. For further assistance, please contact us at 1-800-322-1189 or reach out via chat. Our dedicated team will be happy to help. We appreciate your patience and hope to provide you with a better experience moving forward.
Misleading advertising regarding photo editing services and poor product quality.
Business reply on Google
Hello Clare, we’re sorry to hear that the service didn’t meet your expectations. We sincerely hope for the opportunity to rectify the situation. Please give us a call at 1-800-322-1189 or reach out to us via chat. Our concerned team will get back to you and assist you further. We look forward to serving you better in the future. Wishing you a wonderful day!
Staff had poor attitude and the wrong item was delivered.
Business reply on Google
We are sorry to hear about your experience, zguy. Our team is committed to making things right for you. Please reach out to us by calling 1-800-322-1189 or chatting with us so we can promptly resolve this issue. Thank you for bringing this to our attention.
Long wait time and poor quality photography with feet cut off.
Business reply on Google
Hello Miss Jordan. We are really disappointed to know about your portrait experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
Sales associate ignored customer and refused service at jewelry counter.
Business reply on Google
Hello Megan. We are really disappointed to know about your experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
Customer was quoted an incorrect price for a salon service.
Business reply on Google
Hello April. Thank you for sharing your experience! It’s wonderful to hear that your stylist did such a fantastic job with your deep conditioning, trim, and blow-dry. Your hair must feel amazing! We’re sorry to hear about the pricing mix-up, and we appreciate your feedback. We’ll make sure to address this issue to improve our service. We hope to see you again soon for another great salon experience!
Customer experienced racial discrimination and poor service from store staff.
Business reply on Google
Hi Ami, we are deeply troubled to hear about your husband's experience. This kind of behavior is unacceptable and goes against our company values. We are committed to providing a welcoming and inclusive shopping environment for all customers, regardless of race, ethnicity, or background. We will investigate this matter thoroughly and take appropriate action to prevent such incidents from happening again. We encourage you to contact our customer service department directly so we can address your concerns and work towards resolving this issue.
Order was cancelled without notification and customer service provided no assistance.
Business reply on Google
Hello Tammy. We are truly sorry to hear about your unsatisfactory experience with our 'buy online, pick up in-store' service. We urge you to contact us at 1-800-322-1189 or via our chat service to provide us with more details. Our dedicated team will follow up with you to offer further assistance. We earnestly look forward to the chance to make things right. We are committed to improving your future experiences with us. Have a great day!
Manager followed and harassed customers while they were shopping.
Business reply on Google
Hi Vanessa, we are sorry to hear of your less than perfect shopping experience with us. We're committed to making things right for you. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
Customer experienced long wait times and poor service from staff
Business reply on Google
We sincerely apologize for the negative experience you had in our store. We understand how frustrating it can be when things don't go as expected. Rest assured, we take customer feedback seriously, and we will inform the store management about the situation you encountered. Your detailed review helps us identify areas for improvement, and we appreciate you taking the time to provide us with your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for bringing this to our attention.
Manager refused to honor a promotional discount on shoes
Business reply on Google
Hello Saul. We are sorry that you had to face this situation in one of our stores. We will make sure your voice does not go unheard and will let the store management know about the situation as this should not ever happen to any of our customers. We request another chance from you. Thank you for taking the time to review us in detail.
Incorrect shipping destination and repeated order fulfillment errors
Business reply on Google
Thank you for this review Phyllis, we are so sorry to hear about your recent shopping experience! We never want our customers to encounter any frustration, due to, errors in a transaction with us. Should you need further assistance, in regard to, your concerns, please call 1-800-322-1189, or you can message us via our Facebook, or Twitter (@askjcp) platforms. We do treasure you as a JCPenney patron & look forward to hearing from you.
Limited dressing room access and unprofessional staff behavior.
Business reply on Google
Thank you for taking the time to write this review and making us aware of the situation Krista. We will notify store leadership regarding the conditions of the fitting rooms at this location for improvement purposes. Despite this, we hope you were able to find some great deals and save a ton during your shopping trip. When you get some free time, give us another go and check out all our jcp.com deals; our Spring Sale Event and Spring Jewelry Sale just to name a few. We promise these deals are jam-packed with tons of deals just waiting to be discovered! Thank you for being a valued JCP customer and we look forward to doing business with you in the future.
Curbside pickup failed and staff were unresponsive to the customer.