JCPenney
🛒 Retail & Products · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
Deceptive marketing of credit cards as store rewards programs
Business reply on Google
Hello Veronika, Thanks for the feedback. We're sorry to hear we didn’t meet expectations and are working to improve.
Customer was racially profiled and falsely accused of shoplifting by staff.
Business reply on Google
We are sorry to hear about your experience, D'Ondré. Our team is committed to making things right for you. Please reach out to us by calling 1-800-322-1189 or chatting with us so we can promptly resolve this issue. Thank you for bringing this to our attention.
Employee allegedly purchased item held for customer
Business reply on Google
Hello there, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the pillows in our clearance section. It's disappointing to hear that the item you had on hold was not available when you returned, and we understand how frustrating this must have been. Your feedback is important to us, and we will address this issue with our team to ensure better communication and service in the future. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better next time.
insufficient staff availability to assist customers
Business reply on Google
Hi Wesley, we're truly sorry for the inconvenience you experienced. We're committed to making things right for you. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
Jewelry sizing is significantly delayed and staff are unresponsive to calls.
Business reply on Google
Hello Cynthia. We are truly sorry for the experience that you faced. We would urge you to reach out to us at 1-800-322-1189 so that we can resolve this as soon as possible. Thank you for being a valued JCPenney customer and reviewing us.
Customer service associate was rude and dismissive regarding a receipt.
Business reply on Google
Vang, we're so disappointed by your review, & we apologize for your experience, we would like to learn more, so we can help. To connect directly with us, please call 1-800-322-1189, or you can message us via our Facebook, or Twitter (@askjcp) platforms. We do treasure you as a JCPenney patron & look forward to hearing from you.
Store failed to provide order and delayed refund for 25 days
Lack of accessible facilities and staff assistance for elderly customers.
Business reply on Google
We're sorry for the frustration Irish, we strive to make all of our customers shopping experiences enjoyable, and it's sad to hear that this one did not meet our goals. Your feedback will be used to create better visits in the future. We hope you'll visit us again soon!
Christmas cards arrived too late to be used for the holidays.
Business reply on Google
We're sorry for the frustration, we strive to make all of our customers portrait experiences enjoyable, and it's sad to hear that this one did not meet our goals. We'd be happy to assist you, please reach out to us at askjcp@jcpenneyeservices.com with more details. Thanks in advance!
Excessive wait times prevented the customer from getting photos taken.
Business reply on Google
We're sorry to hear about your experience. Our condolences on your loss.
Customer experienced racial profiling by store loss prevention staff.
Business reply on Google
We're sorry to hear about this Daphne. If you'd like to provide more details of this experience, please email us at (support@jcp.com). We thank you for your feedback and look forward to hearing from you.
Stylist failed to provide requested layers and rushed the appointment.
Store offered minimal refund for returned item with tags.
shipping dates changed after purchase and customer service is unresponsive
Coupons were unavailable to customers and allegedly reserved for staff acquaintances.
Order was incorrectly marked ready and subsequently cancelled without notification
Staff provided poor service and made offensive comments to customers.
Staff member refused to process a return without a physical card.
staff refused to assist customers without a store credit card application
limited and unappealing clothing selection for women