JCPenney
🛒 Retail & Products · Kalispell
total experiences
replied on google
Most reported issues
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Experiences
The cashier was rude to the customer.
Business reply on Google
Hello Jennifer, Thanks for the feedback. We're sorry to hear we didn’t meet expectations and are working to improve.
Staff members exhibit condescending and rude behavior toward customers.
Business reply on Google
Hello Mary, we’re very sorry to hear about your repeated negative experiences and the way you felt treated. Your feedback is important to us, and we’ll share it with our team to improve the service we provide. Please reach out to us at 1‑800‑322‑1189 or via chat so we can assist you directly. We’d appreciate the chance to make things right.
Staff were rude and followed the customer around the store.
Business reply on Google
Hello Irene, we're truly sorry to hear about your experience and how it made you feel. We’d like the opportunity to address your concerns directly. Please contact us at 1-800-322-1189 or reach out via chat so we can gather more details and ensure the appropriate team follows up with you. Your feedback is invaluable and will be shared to help foster a more respectful and inclusive environment for all our customers. We hope to have the chance to serve you better in the future. Wishing you a wonderful day.
The store environment is outdated and lacks recent investment.
Business reply on Google
Hello Jonathan, we completely understand how you feel and we're genuinely sorry that your recent visit felt like a trip back in time, and not in a good way. We know we have areas that need significant attention and we truly appreciate you taking the time to share such direct feedback. We're actively working on plans for improvements and hope you might consider giving us another chance in the future to show you the changes we're making.
Staff failed to acknowledge or resolve a customer service mistake.
Business reply on Google
Hello Debra, we're very sorry to hear about your negative experience and that you feel we didn't address your concerns adequately. We value all our customers, especially those who have been with us for a long time. We'd like to understand what happened and how we can improve. Please contact us directly at 1-800-322-1189 so we can discuss this further.
Store is closed despite posted hours indicating it should be open.
Business reply on Google
Hello Olga, we apologize for the inconvenience caused by the inaccurate store hours. We understand how frustrating it can be to arrive at a closed store, especially when the posted hours indicate otherwise. We’re taking immediate steps to rectify this issue and ensure that our store hours are accurately displayed both online and at the physical location. We appreciate you bringing this to our attention and hope to provide a more accurate and reliable service in the future. We encourage you to contact our customer service team directly to share more details about your experience.
Staff failed to greet customers at the jewelry counter.
Business reply on Google
Hi Kirk! We apologize for the inconvenience you are experiencing. Please reach out to us at 1-800-322-1189 or chat with us so we can assist you in resolving this issue.
Staff member lied to customer to solicit a credit card application.
Business reply on Google
Hello Loony. We are disappointed to know about your experience at our store. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
Store was closed during posted holiday hours due to remodeling.
Employee displayed rude behavior toward customers and coworkers.
Store hours did not match posted opening time
Business reply on Google
We are sorry about that Heather, your next experience will be better, we promise! We hope you'll visit us again soon!
In-store pricing does not match the advertised sale signs.
The stylist performed an uneven and poorly executed haircut.
The store had a very limited selection of ladies dresses.
The store lacks a sufficient range of small clothing sizes.
The salon stylist cut the customer's hair much shorter than requested.