JCPenney
🛒 Retail & Products · Omaha
total experiences
replied on google
Most reported issues
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Experiences
employees refused to assist with an in-store online order
Business reply on Google
Hello Emma, Thanks for the feedback. We're sorry to hear we didn’t meet expectations and are working to improve.
Staff were rude and unavailable to assist with finding merchandise.
Business reply on Google
Hello Mary, we’re very sorry to hear about your experience and regret the frustration you described during your visit. Our goal is for every customer to feel supported and welcomed while shopping, and we’re disappointed to hear that this was not your experience at this location. Your feedback regarding staff availability, product knowledge, and service tone is important to us and will be shared for review and coaching. We appreciate you taking the time to provide these details and apologize that your visit did not meet expectations.
Manager made discriminatory comments and refused to honor a clearance price.
Business reply on Google
Hello Brian, we are deeply concerned by the experience you shared and sincerely apologize for the situation. The comment attributed to the associate is completely inappropriate and does not reflect our standards or values. We are committed to treating every customer with dignity, respect, and fairness. We would appreciate the opportunity to review this matter further and work toward a resolution. Please contact us at 1‑800‑322‑1189 or reach out via chat so we may gather additional details and assist you accordingly. We value your feedback and look forward to the opportunity to serve you better in the future.
Staff provided poor service and incorrectly cropped customer photos.
Business reply on Google
Hello Olivia, we sincerely apologize for the experience you had during your photo session. The concerns you mentioned regarding duplicate charges, cropped images, and the photographer’s conduct are taken very seriously. Please contact us at 1-800-322-1189 or reach out via chat, and our team will be glad to assist you further. This is not the standard of service we strive to provide, and we regret the frustration this has caused. We would appreciate the opportunity to review your order details so we can investigate the matter and work toward a proper resolution.
Staff was rude and charged extra for duplicated and cropped photos.
Business reply on Google
Hello Gracye, we sincerely apologize for the experience you had during your photo session. The concerns you mentioned regarding the photographer’s conduct, the cropped images, and the duplicated charges are taken very seriously. Please contact us at 1-800-322-1189 or reach out via chat, and our dedicated team will assist you further. This is not the standard of service we strive to provide. We would appreciate the opportunity to review your order and address this matter directly, so we can investigate and work toward a resolution.
Warranty coverage is limited and jewelry was damaged during repair service.
Business reply on Google
Hello Rae. We’re really sorry to hear about your experience, Rae. Please give us a call at 1-800-322-1189 or reach out to us via chat so we can gather more details and help resolve the issue. Our team will follow up and do everything we can to make things right. We truly appreciate your feedback and look forward to serving you better in the future. Wishing you a wonderful day!
The store manager displays an unprofessional and rude attitude toward customers.
Business reply on Google
We are sorry to hear about your experience, Najia. Our team is committed to making things right for you. Please reach out to us by calling 1-800-322-1189 or chatting with us so we can promptly resolve this issue. Thank you for bringing this to our attention.
The public restroom was unsanitary and in a state of disrepair.
Business reply on Google
Thanks so much for letting us know about your visit Catherine. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. Please be assured this has been forwarded to the appropriate department, so you and all our other valued customers will have a better experience. We hope that you'll give us another try soon!
The store environment was uncomfortably hot and poorly organized.
Business reply on Google
Thank you for your review. We're sorry for the frustration Rene'. We strive to make all of our valued customers shopping experiences enjoyable. It's never our intent to cause frustration, and we appreciate valuable feedback on how we can improve and prevent the same frustrations from happening in the future. We have submitted this feedback to the appropriate departments for review, so we can create a more seamless shopping experience. We hope you will stop in again!
Sales associate failed to honor a promised hold on jewelry
Manager was rude and unhelpful regarding price discrepancies and store organization.
Disorganized shoe department and rude staff service.
Business reply on Google
We're sorry for the frustration Diana, we strive to make all of our valued customers shopping experiences enjoyable, and it's sad to hear that this one did not meet our goals. Your feedback will be used to create better visits in the future. We hope you'll visit us again soon!
fitting rooms are dirty and have structural damage
Business reply on Google
We're sorry for the frustration Nichole, we strive to make all of our customers shopping experiences enjoyable, and it's sad to hear that this one did not meet our goals. Your feedback will be used to create better visits in the future. We hope you'll visit us again soon!
The store lacks air conditioning and has limited fitting room access.
Business reply on Google
We appreciate you taking the time to tell us about your experience, Gina. We will share your comments with the appropriate teams for review.
items were incorrectly priced and placed on wrong sale racks
Incorrect pricing on promotions and poor customer service availability
Customer sustained skin burns during an improperly performed eyebrow waxing service.
Incomplete order fulfillment and inability to contact store staff.