JCPenney
🛒 Retail & Products · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
customer did not receive order and has not received a refund
Business reply on Google
Hello there, we sincerely apologize for the inconvenience and frustration you’ve experienced with your order and refund. This is not the standard of service we strive to deliver. Please contact us at 1‑800‑322‑1189 or connect with us via chat so our dedicated team can review your order details and assist you further. Thank you for bringing this matter to our attention, we truly value the chance to make things right.
Customer experienced long wait times and poor communication regarding checkout procedures.
Business reply on Google
Hi Ashby, We're very sorry for the inconvenience and frustration you experienced during checkout. We understand how disappointing it can be to wait and then be redirected. Your feedback is very important to us, and we'll work on improving communication and efficiency to provide a better shopping experience. Thank you so much for bringing this to our attention.
Delivery failed to arrive and refund process is delayed
Business reply on Google
Hello Manuel, we sincerely apologize for the missed delivery and the frustration caused by the delay in resolving your refund request. This is not the level of service we aim to provide, and we regret that our communication and policies left you feeling unsupported. Your feedback is important and will be shared with our team to address these concerns and improve our process. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us in the future.
The store is overpriced and has poor visual merchandising.
Business reply on Google
Hello Puckett, we sincerely regret that your recent visit was disappointing and led to such a negative impression. We understand your concerns regarding our perceived pricing and overall value, and we are working hard to offer competitive deals. We apologize that we fell short of your expectations on selection and value. Thank you for your honest feedback; we take all comments about our store's direction seriously.
Staff refused exchange and accused customer of theft
Business reply on Google
Hi G R! We are sorry about this experience! We value your feedback and are committed to improving our services. Please let us know how we can make your experience even better. Your input is important to us.
customer unable to cancel order or receive refund due to network
Business reply on Google
Hello Diane. We deeply apologize for the inconvenience caused by the network issues at our store, which have affected your order for the past week. We understand how frustrating it must be to deal with customer service and not be able to cancel your order. Please be assured that we are working diligently to resolve the network problem as quickly as possible. In the meantime, we will prioritize your request for a refund and ensure it is processed promptly. We value your feedback and regret that we have not met your expectations. Your experience is important to us, and we are committed to making things right. Thank you for your patience and understanding.
Photographer failed to capture quality newborn photos during the session.
Business reply on Google
Hello Nicole, we are so sorry to hear you were disappointed with your newborn photoshoot experience. We understand how precious these early days are and how important it is to capture those special memories. We sincerely apologize that the photos did not meet your expectations. We strive to create beautiful, timeless images for all our clients, and it's clear we fell short in this instance. We value your feedback and are taking it seriously. We would like to understand more about what specifically didn't work for you. Please contact us directly at 1-800-322-1189 so we can discuss this further and explore how we can make this right. We are committed to improving and appreciate you bringing this to our attention.
customer received multiple incorrect shipments and cannot reach store staff
Business reply on Google
Hi Lyn! We are sorry to hear about your experience and we would like to make things right. Please contact us at 1-800-322-1189 or chat with us so we can assist you in resolving this issue.
Store staff were rude and refused to provide assistance.
Business reply on Google
We sincerely apologize for any inconvenience you have experienced. To better assist you and resolve your issue promptly, we recommend reaching out to us via chat or by calling our customer service hotline at 1-800-322-1189. Our team is ready to help you with any concerns you may have.
coupon exclusions were not clearly stated at the register
Business reply on Google
Hello Johnson. We’re truly sorry to hear about your disappointing experience with our teacher discount. We understand how frustrating it must have been to find that many items were excluded. Your feedback is important to us, and we’ll review our coupon policies to ensure they are clear and fair. We apologize for any inconvenience this has caused and appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. 🙏We hope that you will give us another chance. Thank you for being a valued JCPenney customer.
online order lost and store failed to process refund
Business reply on Google
Logan, we are utterly disappointed to hear of your experience with us. We are eager to help you with this. Can you please reach out to us in a private message on one of our social platforms with the all details so that we may best assist you? We are always more than happy to help. Thank you for being a valued JCPenney customer! Have a wonderful weekend!
Groupon deal was not honored by staff member
Business reply on Google
We are so sorry to hear about your recent portrait experience at our San Antonio JCPenney Helen, we understand your frustration! We would love to speak to you about this event in hopes we can provide a resolution to your satisfaction. To connect directly with us, please call 1-800-322-1189, or you can message us via our Facebook, or Twitter (@askjcp) platforms. We do treasure you as a JCPenney patron & look forward to hearing from you.
Staff member falsely claimed system issues to avoid processing a return.
Business reply on Google
Hello, We are sorry to hear of your less than perfect shopping experience with us. We appreciate you taking the time to let us know. We have shared your feedback to the store leader. We hope that you will give us another chance. Thank you!
Customer experienced refund processing errors and poor staff communication.
Business reply on Google
We're sorry to hear about this Marlene. If you'd like to provide more details of this experience, please email us at (support@jcp.com). We thank you for your feedback and look forward to hearing from you.
Staff restocked items held at the register without customer permission.
The dressing rooms were dirty, smelly, and in poor condition.
Staff made unprofessional accusations regarding price tag switching
Incomplete order fulfillment and lack of follow-up from management.
business failed to issue a refund for an incorrect mattress delivery
Inaccurate online order fulfillment and poor in-store pickup service.