JCPenney
🛒 Retail & Products · South Burlington
total experiences
replied on google
Most reported issues
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Experiences
Staff were pushy, disrespectful, and prices were too high.
Business reply on Google
Hello Kenny, we’re very sorry to hear about your experience. The behavior you described is not reflective of the service or professionalism we strive to provide. Thank you for taking the time to share your feedback. We would appreciate the opportunity to learn more and address your concerns appropriately. Please contact us at 1‑800‑322‑1189 or reach out to us via chat so we can gather more details and work toward a resolution.
The staff and management are rude and controlling.
Business reply on Google
Hello Amanda, we’re very sorry to hear about your experience and the impression our team left during your visit. Providing respectful, helpful, and professional service is a priority for us, and we apologize that this was not reflected. We take concerns about team behavior and customer service seriously and would appreciate the opportunity to learn more so we can address this appropriately. If you’re willing, please contact us at 1‑800‑322‑1189 or reach out via chat. Your feedback is important and helps us improve the experience for all our customers.
Customer unable to reach staff by phone for assistance.
Cashier staff were rude and disrespectful to customers.
Business reply on Google
Hello Tasneem, we are thrilled to hear your service experience was amazing, but we are genuinely sorry and disappointed to learn the cashier staff were terribly rude, impatient, and disrespectful. This behavior is unacceptable and must be corrected immediately. We will be reviewing all team member interactions and implementing retraining focused on patience and respect for every customer. Thank you for bringing this critical issue to our attention; your business is valued, and we aim to ensure all interactions are positive moving forward.
Incorrect items received and ineffective customer service support
Business reply on Google
Hello Gail! We are really disappointed to know about your experience with us. Please give us a call at 1-800-322-1189 or reach out to us on chat so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
The stylist performed an uneven and poor quality haircut.
Business reply on Google
Hi Mari, we apologize for the inconvenience you have experienced. To address this issue promptly, we kindly ask you to contact us at 1-800-322-1189 or chat with one of our associates. They will assist you in resolving this matter effectively. Thank you for reaching out to us.
Staff refused assistance and followed customer causing safety concerns
Business reply on Google
Thank you for this review Jazmine, we are so sorry to hear your recent visit to our South Burlington store did not meet your, or our expectations. We will be sending the store management team a communication, including your comments, for review, & improvement purposes. We do hope you give us a new opportunity to exceed your expectation's on a future visit. Thank you for being a treasured JCPenney patron.
Staff member followed and racially profiled a customer and their child
Business reply on Google
We're so disappointed by your review, & we apologize for your experience, we would like to learn more, so we can help. To connect directly with us, please call 1-800-322-1189, or you can message us via our Facebook, or Twitter (@askjcp) platforms. Thank you.
Credit service requirements caused loss of personal identification documents.
Business reply on Google
Hello there Andre! Thank you for reaching out to us today and submitting this review. We do apologize for the disappointing in store shopping experience. Please give us another chance in the near future. Don't forget to check us out online at https://jcp.is/3OMygfR, we have tons of clothing to choose from.😊
concerns regarding lack of mask enforcement for staff and customers
The store is messy with clothes piled on the floor.
Business reply on Google
We're sorry for the frustration George, we strive to make all of our customers shopping experiences enjoyable, and it's sad to hear that this one did not meet our goals. Your feedback will be used to create better visits in the future. We hope you'll visit us again soon!
Long wait times due to only one register being open.
Business reply on Google
We're sorry to hear about this Bonnie. If you'd like to provide more details of this experience, please email us at (support@jcp.com). We thank you for your feedback and look forward to hearing from you.
Store lacks sanitation stations and fails to clean checkout areas.
The stylist provided an uneven and poorly executed haircut.
The store refused to process a return for a small amount.
Staff refused an exchange and provided unhelpful assistance.
Store associate refused to allow inspection of product before purchase.
Store inventory lacks specific big and tall clothing sizes.
Employees in the men's department were rude and lacked civility.
Staff member insulted customer after asking for social security number