JCPenney
🛒 Retail & Products · South Portland
total experiences
replied on google
Most reported issues
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Experiences
failure to notify order readiness and difficulty obtaining a refund
Business reply on Google
Hello Jetta, we sincerely apologize for the incredibly frustrating and unacceptable experience with your in-store pickup order. It's clear our notification and cancellation process failed completely. We regret the major struggle you faced trying to get your refund. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
Staff provided poor customer service and were unresponsive to requests.
Business reply on Google
Hi Rina! We apologize for the experience you've had and we are committed to making it right. Please contact us at 1-800-322-1189 or chat with us so we can address and resolve this issue for you. Thank you.
Staff member falsely accused customer of shoplifting.
Business reply on Google
Hi Kayla, thank you for taking the time to share your experience. We're very sorry to hear that you felt you were being accused of shoplifting by one of our associates. Would you be open to us contacting you directly to discuss this further and see if there's anything we can do to improve your shopping experience with us? Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
Cashier refused standard credit card payment and pressured customer for store card.
Business reply on Google
Hello Sheyla. We are truly sorry to hear about your experience. We also accept various debit and credit cards. For more information, please visit our customer service payment options page. You can contact us at 1-800-322-1189 or via our chat service to provide more details. Our dedicated team will follow up with you to offer further assistance. We hope for the opportunity to rectify the situation. Thank you for being a cherished JCPenney customer, and we look forward to your next visit.
Staff signed customer up for credit card without consent
Business reply on Google
Daniel, we're so disappointed by your rating, & we apologize for your experience, we would like to learn more, so we can help. To connect directly with us, please call 1-800-322-1189, or you can message us via our Facebook, or X (@askjcp) platforms. We do value you as a JCPenney patron & look forward to hearing from you.
customer was double charged and cannot reach the store for resolution
Associate provided poor customer service and refused an exchange without receipt.
Business reply on Google
Thank you for taking the time to write this review. We are disappointed to hear the lack of customer service you experienced today. This is not acceptable, and our South Portland location will be notified. Thank you for shopping JCPenney, we hope to see you back shopping with us and taking advantage of all of our current, & upcoming promotions! Just visit https://jcp.is/3ytGbsv to view our current ads. https://jcp.is/3uagHNY
insufficient staffing levels causing long wait times for customer assistance
Business reply on Google
Thank you for your honesty Danielle! We are so sorry to hear that our customer service was lacking today. It looks like we dropped the ball today, and we are truly sorry! Our South Portland location will be notified immediately. We value you as a customer so much and hope you give us another chance in the future.
Fitting rooms at the South Portland location are closed.
Business reply on Google
We are sorry! The availability of fitting rooms are at the store's discretion, in an effort to keep our customers, and associates safe. Hopefully, all fitting rooms will be open soon. Please give us a try in the future, we won't disappoint.
The store is unorganized and lacks proper cleanliness and staff presence.
Business reply on Google
We're sorry to hear that your visit wasn't perfect, but with your feedback we'll be able to build a better visit in the future. We hope you'll stop by again soon!
insufficient staff and long wait times at checkout
Business reply on Google
We are sorry about that Doug! Our Maine Mall will be notified immediately. This is not acceptable. Please give us another chance in the future, we will exceed your expectations.
The store no longer stocks non-stretch women's jeans.
Business reply on Google
Hello Anita, We are sorry to hear of your less than perfect shopping experience with us. We hope that you will give us another chance. Thank you!
Employee was rude when removing a security tag from a purchase.
The business is failing due to incompetent leadership and poor strategy.
Significant delivery delays and inability to cancel the order
Salon cancelled appointment on the day of the scheduled service.
Damaged appliances and poor delivery communication caused significant customer…
poor quality hair styling and washing service provided
Stylist failed to follow instructions resulting in a poor haircut.
Misleading service plan information and delayed jewelry repair timeline.