JCPenney
🛒 Retail & Products · Twin Falls
total experiences
replied on google
Most reported issues
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Experiences
Rude staff and long wait times due to limited registers open.
Business reply on Google
Hello Duke, Thank you for your feedback. We're sorry to hear about your experience with our store hours, checkout wait times, and customer service. Your comments will be shared with the team as we work to improve the shopping experience for all our customers.
Staff member failed to cover mouth while coughing
Business reply on Google
Hi Marco, Thank you for bringing this to our attention. We’re very sorry to hear about your experience this is certainly not the level of professionalism or care we expect from our team. Cleanliness and proper health etiquette are extremely important, and we understand how concerning this situation must have been. Please know that your feedback will be shared with store management so it can be addressed promptly. We truly appreciate you speaking up, and we hope to provide you with a much better experience in the future.
Incorrect item received and poor online order fulfillment process.
Business reply on Google
Hello Stephen, thank you for sharing such detailed feedback, and we sincerely apologize for the series of frustrations you experienced with your order. We are glad to hear our Twin Falls team was professional and helpful, but it’s clear our online fulfillment and system processes failed to meet that same standard. We truly regret the inconvenience caused by the long shipping delay and the sizing error, as well as the limited resolution offered over the phone. Your experience has been shared with our corporate and logistics teams to address these service gaps. We appreciate the chance you gave us and hope that, should you decide to visit us in person again, we can provide the seamless experience you deserve.
Jewelry items broke immediately and staff provided poor return service.
Business reply on Google
Hello Mud, Thank you for sharing your feedback. We’re very sorry to hear about the quality concerns with your jewelry purchase and the difficulties you experienced when trying to return it. Customers should feel confident in both the products they buy and the service they receive, and we regret that this was not the case. Your comments will be shared with our team to improve product standards and customer care. We appreciate your business and hope to provide you with a much better experience in the future.
In-store and online prices did not match advertised rates.
Employee kept customer phone after scanning a discount code
Store refused to provide cash refund for debit card purchase
Business reply on Google
Hello Julie, Thank you for sharing your feedback. We’re sorry for the inconvenience and understand your frustration. Our return policy requires refunds to go back to the original payment method, but we truly appreciate your input and will share it with our team. We hope to serve you better in the future.
Store refused to issue store credit for a return with receipt
Business reply on Google
Hello Stephanie, we sincerely apologize for the trouble you experienced with your Christmas returns. We understand your frustration at not being able to receive store credit on a JCPenney card, especially since you had the original receipt and were not requesting a cash refund. We value your business and are disappointed to hear you and your mother feel this way. We would like to make this right. Please contact our customer service department at 1-800-322-1189 with your original purchase information.
The store associate provided poor customer service during a return.
Business reply on Google
Hello Jodi, We are sorry to hear of your less than perfect shopping experience with us. Can you please contact us on social media so we may obtain additional information from you? Thank you for being a valued JCPenney customer.
excessive wait times at checkout due to understaffing
Staff member was rude and dismissive regarding Sephora gift inquiries.
Employee was rude regarding access to a fitting room.
Business reply on Google
Hello Hope, We are sorry to hear of your less than perfect shopping experience with us. Can you please contact us at: 1-800-322-1189, so we may obtain additional information from you? Thank you for being a valued JCPenney customer.
Staff and management were rude and unhelpful regarding a signage error.
Jewelry department staff were unhelpful and lacked product knowledge.
Business reply on Google
We're sorry for the frustration Kim, we strive to make all of our customers shopping experiences enjoyable, and it's sad to hear that this one did not meet our goals. Your feedback will be used to create better visits in the future. We hope you'll visit us again soon!
Limited inventory of jeans sizes and styles available.
Customer was not informed of the price before the service.
Business reply on Google
We're sorry to hear about this Bonnie. If you'd like to provide more details of this experience, please email us at (support@jcp.com). We thank you for your feedback and look forward to hearing from you.
Staff refused to show jewelry and directed customer to shop online.
Hair ends were damaged and frayed during a haircut service.
Hair color service did not match the requested silver tone.
Staff refused to price an item and manager delayed assistance