JCPenney
🛒 Retail & Products · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Customer was falsely accused of shoplifting by store staff
Business reply on Google
Hi Lily, thank you for taking the time to share what happened. We are truly sorry to hear about your experience, no customer should ever feel embarrassed, accused, or uncomfortable while visiting our store. We understand how upsetting this must have been, especially while you were with your toddler. Your feedback about the interaction with our associate, the metal detector, and the need to review camera footage is extremely important. This is not the experience we want for any guest, and we take situations like this very seriously. We would appreciate the opportunity to look into this further and make things right. Please contact us at 1‑800‑322‑1189 so our team can assist you directly and gather more details. Thank you again for bringing this to our attention.
The store hours listed online do not match the actual hours.
Business reply on Google
Hello Dana, thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to arrive at the store only to find a mismatch in our operating hours. Your feedback is incredibly valuable to us, and we are taking immediate steps to ensure our website accurately reflects our store hours. We deeply regret any confusion this has caused and truly appreciate you taking the time to let us know. We strive to provide a positive experience for all our customers, and we hope to have the opportunity to serve you better in the future. Please feel free to reach out directly if there’s anything else we can do to make things right.
Cashier provided poor customer service and refused to honor rewards credit.
Business reply on Google
Hello Alicia, we are extremely sorry to hear about your negative experience at our Prices Corner store today. We sincerely apologize for the rude and unhelpful behavior you encountered from cashier Julissa. It is completely unacceptable that you were made to feel uncomfortable and that your questions were not answered clearly. We understand your frustration, especially when trying to use your cash pass for the first time. We also apologize for the confusion regarding the $80.00 cash pass. We will be reviewing the details of your purchase and the cash pass expiration to ensure that you were given accurate information. Please contact our store manager at 302-998-1131 so we can investigate this further and discuss how we can rectify the situation.
Employee verbally threatened customer and child outside the store
Business reply on Google
Hello Bill. Learning about your distressing experience at our store is truly alarming. This is not reflective of our customer service standards. We urge you to contact us immediately at 1-800-322-1189 or via our chat service so we can obtain more details. Our dedicated team will follow up with you to provide further assistance. We earnestly await the chance to resolve this matter. We are committed to enhancing your future experiences with us. Have a great day!
Long wait times due to untrained staff and lack of management support.
Business reply on Google
Hi Sherry, thank you for your review. We’re sorry to hear that we didn’t meet your expectations. We’ll take your comments on board and work hard to improve our service.
excessive pricing and lack of in-store furniture availability
Restroom lacked basic supplies and store registers have malfunctioning receipt scanners.
Staff hung up on customer and were rude regarding broken jewelry.
Business reply on Google
Hello, Cassandra. Thank you for being a valued customer. We're sorry to hear about your experience. If you need further assistance please feel free to reach out to us via Facebook or Twitter, and we'll be more than happy to help.
Customer charged for return shipping on unsatisfactory items and store environment issues.
Business reply on Google
Thank you for being a valued customer. We're sorry to hear about your recent experience and will be sharing your concerns regarding our current shipping fees with the appropriate teams for future review. If you need any additional assistance please call our customer care team at 1.800.322.1189, and we'll be more that happy to assist.
Employee displayed rude attitude during the return process.
Business reply on Google
We are sorry to hear about your experience at the store. We will let the store management know, so that they are aware of it and take care of it.
Manager observed mistreating teenage employees in a public setting.
Business reply on Google
Hello Tifanie., We are sorry to hear of your experience. We would like to assist you further. Can you reach out to us on Social Media or via e-mail at: askjcp@jcpenneyeservices.com? Thank you!
Store canceled order and issued gift card instead of cash refund
Business reply on Google
Oh, no! We are sorry to hear of your less than perfect experience with us, J. ! We would like to assist you further. Can you reach out to us on Social Media or via e-mail at: askjcp@jcpenneyeservices.com? Thank you!
Incorrect boot size shipped and customer charged for return shipping
online order for Christmas gifts was never received or located
Staff inefficiency and poor organization caused long wait times for order pickup.
Staff were unhelpful and rude to the customer
Store associates were unhelpful and rude to the customer.
rude staff and cluttered store aisles hinder customer experience
Staff member was rude and unavailable to process a customer purchase.
Employee refused to service watches and suggested a competitor