Jersey Mike's Subs
🍽️ Restaurants · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Staff engaged in inappropriate conversations and caused significant order delays.
unsanitary floor conditions and rude staff behavior
Long wait times and incorrect sandwich orders received.
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about the delays and issues with your order. Your feedback is important, and we will use it to improve our service. We hope you might reconsider in the future.
Staff refused to cook hot food and made rude comments.
Business reply on Google
Thank you for this feedback Colin. We are taking this extremely serious and always want our customers to feel valued, no matter what time they come in to our establishment. Please reach out to me at Victoria.doubletb@gmail.com so we can attempt to rectify this situation.
Long wait time and incorrect order fulfillment.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience and the mix-up with your order. Could you please reach out to me at Victoria.doubletb@gmail.com so I can get some more information about when you came in exactly so we can address this properly with the team?
The staff member provided rude and unprofessional customer service.
Business reply on Google
Thank you for sharing your feedback. We're glad to hear you enjoy the food, but we're sorry to learn about your experience with our customer service. We take such concerns seriously and will address this with our team to ensure a better experience in the future. Your input is valuable to us.
Employee displayed unprofessional behavior and poor attitude toward customer
Mobile orders are not prepared until the customer arrives at store.
Business reply on Google
We're truly sorry to hear about your recent experience with our mobile ordering system. We understand the importance of timely service and we appreciate your feedback. Rest assured, we are continuously working on improving our services to better meet our customers' needs. Thank you for bringing this to our attention. We will do better!
Excessive wait times for in-store customers due to online order priority.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience caused by the wait times in our store. Your feedback is valuable, and we will review our processes to improve service for all customers. Please reach out to me at Victoria.doubletb@gmail.com so we can get more details and hopefully resolve this situation!
Staff member was rude and disrespectful to a customer with disabilities.
The restaurant repeatedly failed to follow specific order instructions.
Business reply on Google
We're truly sorry to hear about your recent experience. We strive to provide accurate orders and it's clear we missed the mark this time. Right now we do have a couple trainees on, so thank you for bringing this to our attention. Please reach out to Victoria.doubletb@gmail.com so hopefully we can figure out a resolution.
Order was prepared incorrectly and missing paid bacon topping.
Business reply on Google
Hi Mary! I’m really sorry to hear about your bad experience with us recently. Could you reach out to me at Victoria.doubletb@gmail.com with more information about when your visit was so we can pin point the issue here. We want every guest to experience high quality service and of course to get what they want and paid for! This complaint is very serious and we want to resolve it !
Staff exhibited aggressive behavior and potential racial discrimination toward customers.
Business reply on Google
We're truly sorry to hear about your disappointing experience. It's our priority to provide excellent service and food to all our customers, and we regret that we fell short in your case. Please reach out to Victoria.doubletb@gmail.com to give us more details about this visit. We take your feedback seriously and will address this with our team to ensure it doesn't happen again.
Staff failed to follow order instructions and caused long wait times.
Business reply on Google
Andrew, We want to thank you for taking the time to give feedback about your recent experience. We are very disappointed that we've failed to deliver the experience you expect. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Please email us at Victoria.doubletb@gmail.com Respectfully, Victoria
The manager provided poor service and displayed a rude attitude.
Business reply on Google
Hi Tex, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration you experienced at our location. We would appreciate the opportunity to discuss this with you further so we can improve, please reach out to jmbaltimoresubs@gmail.com
The grill was observed to be dirty.
Business reply on Google
Corey, We appreciate the time you took to leave us feedback. Our goal is to deliver a great experience and we missed the mark. We would appreciate the opportunity to discuss this with you further so we can improve. Can you email me so I can get more details about the visit? Victoria.doubletb@gmail.com. Respectfully, Victoria
Poor staff conduct, unprofessional behavior, and inconsistent food preparation standards.
The restaurant provided the incorrect sub order to the customer.
Staff lacked patience with a first-time customer unfamiliar with the menu.