Jersey Mike's Subs
🍽️ Restaurants · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
In-store customers experienced long wait times due to online order prioritization.
Business reply on Google
We’re sorry for the wait that’s not the experience we aim for at Jersey Mike’s. We’re working to better balance online and in-store orders and appreciate the feedback.
Online order took thirty minutes to fulfill despite skip the line.
Business reply on Google
Thanks for letting us know. We’re sorry your online order took so long and that others got served first—that shouldn’t happen. We’re working on fixing this so “skip the line” actually means faster service. Hope you’ll give us another shot!
The sandwiches were prepared incorrectly and missing paid ingredients.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about the issues with your order and the inconvenience it caused. Your experience is important to us, and we will use your feedback to improve our service. We hope to have the opportunity to serve you better in the future.
Staff mocked customer and failed to follow food safety protocols
Excessive wait times due to inefficient staff training during peak hours.
Business reply on Google
We deeply regret that your visit didn’t meet expectations. We completely understand how frustrating long waits can be, especially when you're hungry. Providing excellent service is a priority for us, and we apologize for any inconvenience this may have caused. Your feedback is valuable, and we’ll use it to continue improving. We hope you’ll consider giving us another opportunity to serve you better in the future.
Excessive wait time and failure to follow specific order instructions.
Long wait times and unprofessional staff behavior regarding gluten-free order
Staff refused to cancel order and failed to provide promised refund.
Staff ignored customer and failed to follow hygiene protocols.
Employees closed the store thirty minutes before the scheduled closing time.
Manager exhibited unprofessional and abusive behavior toward an employee.
Slow service and poor sandwich preparation quality
Disorganized staff, incorrect orders, high temperatures, and hazardous floor conditions.
Staff ignored online orders and prepared incorrect, poor quality food.
Business reply on Google
Nicholas, can you please provide us a direct contact so that we can make this right and learn more about your visit. This will be addressed immediately and very seriously. Thank you and our apologies.
Manager exhibited aggressive behavior and unprofessional conduct toward customer
customer was double charged and management failed to resolve the issue
Business reply on Google
sharky1017, Thanks for the support! Stop in again soon.
Sandwiches contained insufficient meat and management refused to provide compensation.
Business reply on Google
Patty, can you please provide us an email or number that we can reach out directly to you? Thank you!
The sandwiches served were extremely dry and inedible.
Order was delayed and contained the incorrect sandwich items.
Business reply on Google
Matthew, this isn't the way we operate. We clearly messed up and would love a chance to let us make it up to you. Provide us an email and we'll do everything we can to earn your business.