Jersey Mike's Subs
🍽️ Restaurants · Eagan
total experiences
replied on google
Most reported issues
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Experiences
Employee repeatedly criticizes customer's ordering preference and acts rudely.
Business reply on Google
Thank you for sharing your experience. We apologize for any discomfort caused during your visits. Your feedback is important, and we will address this behavior with our team to ensure a more positive experience in the future. We appreciate your patience and understanding.
Staff frequently make order mistakes and failed to provide promised voucher.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your recent experiences and the issues you've encountered. We strive to provide excellent service and appreciate your patience as we work to improve. Your comments are valuable to us, and we will address these concerns with our team. We hope to have the opportunity to serve you better in the future.
Employees refused to add requested Parmesan cheese to the sub.
Business reply on Google
We're truly sorry to hear about your recent experience. It's important to us that our customers are treated with respect and receive the service they expect. We'll certainly take your feedback into account as we strive to improve. Thank you for bringing this to our attention.
Staff refused to honor promotional certificates due to poor communication.
Business reply on Google
chee, We're delighted to hear about your experience! We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. See you next time!
The sandwich contained significantly less meat than expected for the price.
Business reply on Google
We're truly sorry to hear about your recent experience. It's important to us that our customers receive the best service and quality products. We appreciate your feedback and will certainly address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention.
Staff failed to follow specific sandwich preparation instructions from the app order.
Business reply on Google
We're truly sorry to hear about your recent experience. It's important to us that your order is prepared exactly as you request, and we apologize for missing the mark this time. We appreciate your feedback and will use it to improve our service. Thank you for bringing this to our attention.
Customers experienced racial profiling and harassment by the store manager.
Business reply on Google
We're truly sorry to hear about your experience. It's our priority to ensure all customers feel welcome and respected at all times. We appreciate you bringing this to our attention.
frequent order inaccuracies and poor service management
Business reply on Google
We're truly sorry to hear about the mix-ups with your orders. We strive to provide accurate and efficient service, and it's clear we fell short in your case. Your feedback is valuable and we'll certainly use it to improve our processes. Thank you for bringing this to our attention.
The sandwich bread was undercooked and the order was incorrect.
customer was double charged and denied a refund without a receipt
Business reply on Google
please private message me. i want to make this right.
Employee displayed rude behavior and anger toward customers.
Business reply on Google
Anne, we're very sorry to see your 1 star review. At our sub shop, customer service is our top priority. Would you please reach out to me at Tommy@sterlingfoodsllc.com so we can learn more about your experience?
Online order resulted in a twenty minute wait upon arrival.
The sandwiches were prepared with excessive dressing and liquid.