Jersey Mike's Subs
🍽️ Restaurants · New York
total experiences
replied on google
Most reported issues
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Experiences
Long wait time, poor food quality, and rude staff experience.
Business reply on Google
We're sorry for the experience you had, Matthew. Your comments about the sandwich and the service are concerning, and we'll be addressing them with our team. Thank you for bringing this to our attention.
Long wait time for UberEats pickup order
Business reply on Google
Caleb, we apologize for the delay and inconvenience you faced with your order. We appreciate your feedback and will address this with our crew to ensure better service in the future. Thank you for bringing this to our attention.
Excessive wait time due to understaffing
Business reply on Google
Hank, we apologize for the inconvenience you faced with the wait time. Your feedback is important, and we'll work with our team to make improvements.
Staff ignored customers and caused long wait times for online orders.
Business reply on Google
Nick, we're truly sorry to hear about your experience. Your feedback about the service and communication is important, and we'll be sharing it with the team to address these issues. We appreciate you bringing this to our attention.
staff prioritized a male customer over women waiting in line
Business reply on Google
We're truly sorry to hear about your recent experience at our location. We strive to provide excellent service to all our customers and it's clear we fell short in this instance. We take your feedback seriously and will address this with our team to ensure a fair and respectful environment for everyone. We hope to have the opportunity to serve you better in the future.
delivery order arrived incorrect and missing requested toppings
Business reply on Google
We're truly sorry to hear about your disappointing experience with your delivery order. We strive to provide accurate and satisfying meals to all our customers, and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our service. Thank you for bringing this to our attention.
restaurant failed to prepare order for delivery driver
Business reply on Google
We're truly sorry to hear about your experience. We understand how frustrating it can be to wait for an order that doesn't arrive. We'll definitely look into this matter and ensure it doesn't happen again. Thank you for bringing this to our attention.
Poor service, unprofessional management, and repeated order fulfillment issues.
Business reply on Google
We're truly sorry to hear about your experience. We strive to provide excellent service and it's clear we fell short in your case. We'll take your feedback into account as we work to improve our staffing and customer service. Thank you for bringing this to our attention.
Order was forgotten and food quality was poor.
Business reply on Google
We're truly sorry to hear about your disappointing experience. We strive to provide efficient service and fresh, quality food to all our customers. Your feedback is valuable and will be used to improve our operations. We hope you'll give us another chance to serve you better in the future.
staff provided rude service and prepared incorrect sandwich orders
Business reply on Google
We're truly sorry to hear about your disappointing experience. We strive to provide excellent service and quality food, and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our operations. We hope you'll consider giving us another chance in the future.
Employee displayed hostility and provided inadequate packaging for the order.
Business reply on Google
We're thrilled to hear that you had a positive experience at our new location and enjoyed your sub! We appreciate your feedback about our staff and service. Regarding the negative reviews, we're aware of the situation and are working diligently to address it. Thank you for your support!
Long wait times and unprofessional staff behavior at the store
Business reply on Google
We're truly sorry to hear about your disappointing experience. Your feedback is crucial for us to improve our services and we take it very seriously. We acknowledge the issues you've pointed out and assure you that we're working diligently to address them. We appreciate your patience and understanding.
Employees provide poor customer service and lack care.
Business reply on Google
We're truly sorry to hear about your experience. We strive to provide excellent customer service and it's disappointing to hear we fell short this time. Your feedback is valuable and will be used to improve our service. Thank you for taking the time to share your thoughts.
Long wait times and unprofessional staff behavior.
Business reply on Google
We're truly sorry to hear about your less than satisfactory experience. We strive to provide efficient service and respectful communication to all our customers. Your feedback is valuable and will be taken into consideration as we continuously work to improve our customer experience. We hope you'll give us another chance in the future.
Incorrect order preparation and excessive wait times for a replacement sandwich.
Business reply on Google
We're truly sorry to hear about your experience. It's our goal to provide efficient service and accurate orders. We appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to serve you better in the future.
Customer was directed to a non-existent store location.
Business reply on Google
Hi Omosefe, We appreciate the time you took to leave us feedback. Allow me to apologize on behalf of our team. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. Reviews@pcrestaurants.com Kindest regards, Brittany
Location operates as a ghost kitchen with long wait times
Business reply on Google
TJ., Thank you for your review. Please know that customer happiness is our top priority and we are upset this has not been your experience. The ghost kitchens are a new concept for us. We hope you can give us the chance to turn your experience around.
Online delivery prices are significantly higher than in-store menu prices.