Jersey Mike’s Subs
🍽️ Restaurants · North Haven
total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and unprofessional causing customers to leave.
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about the negative encounter you had with our staff. Your feedback is important, and we will address this issue to improve our service. We hope you'll consider giving us another chance in the future.
Staff were rude and the sandwich ingredients tasted rancid.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive to provide quality service and products, and your comments will be reviewed to help us improve. Please feel free to reach out to us directly if you have any further details to share.
Employee was rude and the sandwich contained wilted produce.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the behavior you encountered and the quality of the produce. Your feedback is important, and we will address this with our team to ensure it doesn't happen again. We value your input and hope to improve in the future.
Incorrect sandwich order and poor staff attitude
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience and any misunderstanding during your visit. Your feedback is valuable, and we will address this with our team to improve our service. We appreciate your patience and understanding.
Staff member provided rude and condescending service.
Business reply on Google
Thank you for sharing your feedback. We apologize for the experience you described and take your concerns seriously. Your comments will be reviewed internally to ensure we improve our service. We appreciate your input and hope to provide a better experience in the future.
Staff provided poor service and made errors on the food order.
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about the discomfort you felt during your visit. We strive to provide a welcoming environment for all our guests and will address your concerns with our team. We appreciate your feedback and are glad to hear you enjoy our food. Your input is valuable in helping us improve.
excessive wait times for online orders despite ordering in advance
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with the wait time and the service at our location. We strive to provide efficient service and will address these concerns with our team to improve. Your input is valuable to us, and we hope to have the opportunity to serve you better in the future.
Staff negligence caused an excessive wait time for a sub order.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience you faced during your visit. Your feedback is important, and we will address this issue with our team to ensure better service in the future. We hope you might consider giving us another chance.
The sandwich was prepared incorrectly and was inedible.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your request was not fulfilled as expected. Your experience is important to us, and we will review our processes to ensure better service in the future. We appreciate your input and hope to serve you better next time.
Long wait times and poor food quality due to understaffing.
Business reply on Google
Thank you for sharing your experience. We apologize for the long wait and the quality of your order. Your feedback is valuable, and we will use it to improve our service and ensure a better experience in the future.
Staff displayed rude behavior toward customers arriving near closing time.
Business reply on Google
We're truly sorry to hear about your experience. We strive to provide excellent service to our customers and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our customer service. We hope you'll give us another chance in the future.
Staff failed to follow required allergy safety protocols for celiac disease.
Business reply on Google
We're truly sorry to hear about your experience at our North Haven location. We take food allergies very seriously and have protocols in place to ensure the safety of our customers. It's clear from your feedback that we fell short during your visit. We appreciate you bringing this to our attention and will use your feedback to improve our service and training. We hope to have the opportunity to serve you again in the future.
The sandwich was overpriced and contained very little filling.
Business reply on Google
Hi Ray. We're sorry to hear about your disappointing experience. As you know, all of our subs are made exactly the same way, with the same amount of ingredients. Your feedback is important to us and will be taken into consideration as we continually work to improve our offerings.
Long wait times and failure to process refund for unfulfilled order
Staff failed to prepare a gluten free sandwich in a timely manner.
Business reply on Google
Thank you for providing us with your valuable feedback. We’re disappointed to hear that you had a long wait for your sandwiches and that you had to leave without them. We hope you give us another chance soon, so we can share a more positive experience.
Poor staff attitude and unsanitary food preparation area.
Business reply on Google
Tamara, we are sorry to see this review. Please reach out to druddy@jmkmsubs.com if you have a free moment. Thank you for your time and hope to hear from you soon!
Long wait times and poor service regarding sandwich preparation and quality.
Business reply on Google
We are sorry to see this review. Please reach out to druddy@jmkmsubs.com when you have a free moment. Thank you for your time and for leaving us a review! Have a great day!
Excessive wait times and inefficient service at the restaurant.
Staff provided poor service and failed to follow dietary order instructions.
Business reply on Google
Nailah, we are sorry to hear about your experience. Please reach out to us at druddy@jmkmsubs.com so we may discuss further. Thank you for the feedback. Have a great day1
Incomplete order and excessive delivery time for cold food.
Business reply on Google
Joe, we are sorry to see your one star review. Please reach out to us at druddy@jmkmsubs.com to talk about your experience further. Thank you for your feedback and have a great day!