Jersey Mike's Subs
🍽️ Restaurants · Portland
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
rude staff behavior and slow service caused customers to leave
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience and the service you encountered during your visit. Your feedback is valuable, and we will address these concerns with our team to improve the customer experience. We hope to have the opportunity to serve you better in the future.
Staff member displayed unprofessional behavior and poor service attitude.
In-store customers forced to wait for large online order fulfillment.
Business reply on Google
Brian, thank you for sharing your experience! We’re glad our team was able to handle the large orders efficiently while still taking care of walk-in guests. We hope to serve you again soon!
Staff were rude and ignored specific sandwich preparation instructions.
Business reply on Google
Thank you for sharing your experience. We apologize for the service you received and understand how important it is to have your order prepared correctly and with courtesy. Your feedback is valuable, and we will address this with our team to ensure better service in the future. We appreciate your loyalty and hope to provide a more positive experience next time.
sandwich caused illness and staff refused refund and lied about pricing
Business reply on Google
We're truly sorry to hear about your experience. We strive to provide a comfortable environment for all our customers and we regret that we missed the mark this time. Thank you for bringing this to our attention. Please reach out to kthibault@jmikesnw.com so we can learn more about your visit.
Excessive wait time due to prioritization of online orders
Business reply on Google
We're truly sorry to hear about your recent experience. We strive to provide efficient service, and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our in-store service. Please reach out to the manager Kobe at kthibault@jmikesnw.com so we can try to make this right. Thank you!
excessive wait times for orders due to poor staff management
Business reply on Google
We're truly sorry to hear about your experience. We understand how important it is to manage online orders and walk-ins efficiently. We apologize for any inconvenience caused and appreciate your patience. Please reach out to the manager Kobe at kthibault@jmikesnw.com so we can learn more about your past experiences and try to make it right. Thank you!
Unsanitary food handling practices and cross-contamination observed at the location.
Business reply on Google
As food safety is a top priority here, Dylan, it's important to us to fully address the concerns you've shared. When you're able, kindly help us to reach you by sending an email to Scrow@jmikesnw.com that contains the date and time of your visit. Thank you for being a guest of ours, and we look forward to our conversation.
Staff ignore customers and the store is not kept clean.
Business reply on Google
As we never want you to leave disappointed, Ryan, we're disheartened to read these comments. You're a valued guest and we would appreciate a chance to look into your concerns, so when you find a moment, please send the date and time of your most recent visit in an email to Scrow@jmikesnw.com. Thank you.
customer was overcharged and manager failed to resolve the billing error
Business reply on Google
Robert, our team uses great care to make sure everything is accurate for each order. We take your concern seriously and would like to address this at length, so when you can, please send the date and time of this visit to Twick@jmikesnw.com. Thank you.
Employee failed to follow order instructions and acted aggressively toward customer.
Business reply on Google
We greatly value your patronage, Eric, and we're taken aback by your comments. Please send an email to Twick@jmikesnw.com, as we would like to discuss your experience with you personally. Thank you.
Staff rudely ejected a family with children from the restaurant.
Business reply on Google
Joanna, please know that we care a great deal about our guests and always strive to be as accommodating as possible. We sincerely apologize for any inconvenience, and appreciate you taking a moment to provide us with your feedback. Thank you.
Online order was delayed while in-store customers were served first.
Business reply on Google
Johnny, we always want to offer top-notch service, so we apologize for the wait you experienced. We will be sure to review this with our team, and we ask that you kindly send an email with the date of your visit to Twick@jmikesnw.com. We look forward to hearing from you and hope we can earn another chance to better meet your expectations.
Online order delayed while walk-in customers were served first
Business reply on Google
Jesse, we are committed to providing polite and efficient service, and we are disappointed to learn about your recent experience. We would hope to earn an opportunity to work towards your satisfaction and ask that you please send the date and time of your visit to us at esittel@jmikesnw.com. We will be reviewing your comments with our team. Thank you.
defective payment terminal and reduced sandwich size with long wait times
Business reply on Google
Sean, we are sorry to hear about your experience. We looked into the card reader and both our google and Apple Pay were working fine when we tried it. Our sizes have not changed, sometimes there may be human error on cutting the bread but we have not reduced any of our sizes. Sorry about your experience on your last visit.
Staff prepared the incorrect sandwich size and displayed poor customer service.
Staff ignored instructions and mocked the customer while food was salty.
Staff member ignored customer to serve another person out of turn.
Staff repeatedly failed to follow specific order instructions for sandwich preparation.
Long wait times and failure to communicate bread shortages to customers.