Jersey Mike's Subs
🍽️ Restaurants · Salt Lake City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The sandwich was prepared incorrectly despite specific instructions.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience you faced with your order. Your feedback is important, and we will address this issue with the team to ensure better accuracy in the future. We appreciate your understanding and hope to serve you better next time. Can you please email this feedback to greatsubsgreatservice@gmail.com so we can have a chance to make it right?
The restaurant provided the incorrect sandwich order.
Business reply on Google
We're truly sorry to hear about your experience with the incorrect sandwich order. We strive to provide excellent service and it seems we fell short this time. Your feedback is valuable and we'll certainly use it to improve our group order process. Thank you for bringing this to our attention. Can you please email this feedback to greatsubsgreatservice@gmail.com so we can have a chance to make it right?
Unauthorized account usage and lack of response from store staff
Business reply on Google
Jose, we are so sorry you had this experience! Can you please email this feedback to greatsubsgreatservice@gmail.com so we can have a chance to make it right?
website bug changes pickup time and staff are unresponsive to calls
Customer experienced food poisoning after consuming an Italian sub sandwich.
Staff consistently fails to follow specific instructions for to-go orders.
Business reply on Google
My name is Mandy and I’m the Public Relations Director for CLC Group JerseyMikes. First, I’m sending this reply to every customer we’ve had who gave us a 2 star and lower rating because I had an unexpected emergency in that has made it difficult for me to respond to each of you personally. I want you to know that I’ve read each review and I have reached out to our Managers and Area Directors concerning many of them. However, I’d like to ask you a couple of questions and be able to compensate you the best way that I can to apologize and to remedy the situation the best way that I can. If you’d email me at MandyDavisClegg.jm@gmail.com I will respond and work together to again address the problem and try to make it up to you. Thank you for taking the time to give us your review and feedback. We really appreciate it even though it’s difficult to hear when we’ve made big mistakes we still value it so much because it helps us to do better and chippy better. So again, thank you! I will look forward to hearing from you.
staff member threw contaminated gloves into the customer's food
Business reply on Google
Britt, It is so disappointing to hear about the experience you had with us. That is completely unacceptable. If you would email me at MandyDavisclegg.JM @gmail.com. I would appreciate the opportunity of asking you a couple of questions and compensating you for your time and money. I will look forward to hearing back from you. Again thank you for the feedback and please accept our sincere apologies.
Customer experienced excessive wait times and technical issues with online ordering.
Business reply on Google
Tara, Not only was your experience unacceptable it was rude. We are so sorry for wasting all your time. There is a delay on our app when orders are ordered online. Sometimes we don’t get those orders for quite a while. It is a problem that we’re having across-the-board and Corporate!!! is working diligently to try to repair the problem but still, that’s a hollow excuse. If you would email me at MandyDavisclegg.jm@gmail.com I would love to be able to compensate you for the time you wasted waiting for your food. I hope to hear back from you.
In-store customers experience long wait times due to online order prioritization.
Business reply on Google
Trent, We appreciate you taking the time to not only fill out a comment card that was sent to us, but also go and give your review on Google reviews. I am again very grateful that you responded to me and that I was able to apologize personally, and Compensate you for the poor experience you had with us. Hopefully you’ll be back in again and you will have a better experience with us!
Online order was significantly delayed due to poor staff organization.
Business reply on Google
Amber, My name is Mandy Clegg and I am the public relations director for Jersey Mikes CLC group. I just read your review and wanted to reach out to you and let you know that we sincerely apologize for the poor experience you had with us! It is certainly out of character for us. I am hoping that when you receive my email address that you will reach out to me so that I can make it up to you and compensate you for not getting the service which you deserve to have when you come in to any of our stores! My email is MandyDavisclegg.jm@gmail.com. I really hope to hear back from you !
Employee was aggressive and had blood on their glove.
Business reply on Google
Hailey, I am so sorry to hear about the poor experience you had with us. I am the public relations Director for JerseyMikes CLC Group and I would love it if I would be able to ask you a couple of questions and to compensate you for such a poor experience you had with us. My email address is MandyDavisclegg.jm@gmail.com. I will be looking forward to seeing your email. And again we are sincerely sorry.
Excessive wait time for a Doordash order pickup.
Online orders were ignored in favor of walk-in customers.
Business reply on Google
Mitchell I am sorry to hear that. We have had heard this before and found out that the DoorDash driver picked up two orders and took one to one house and then the other so it got to them late and we ended us taking the fall for the driver's dishonestly. But we are very aware that we can make mistakes and we apologize that you had such a poor experience with us. You can go on the DoorDash app and click on your order with us and click on the help prompt and click on the option that you received your food late and they will reimburse you for it. But on our end we would love the opportunity to make it up to you the best was we can. If you would email me at Mandydavisclegg.jm@gmail.com I would love to compensate you for your time being wasted and for the poor experience you had! I would love to hear back from you. In the meantime I hope you have a happy holiday season!
Online order was ignored and served cold without resolution.
Online order delayed over an hour due to poor management organization
Business reply on Google
Jack Thank you for bringing this to our attention. If you would email me personally at Mandydavisclewgg.jm@gmail.com I would love to make it up to you and compensate you for your time. Thank you
business failed to provide a receipt for a large order
Business reply on Google
Nikki I am wondering if you ever got your receipt? Will you please email me at Mandydavisclegg.jm@gmail.com? I would like to ask you a couple of questions as well as compensate you for your trouble. I hope to hear from you!
Staff were rude and rushed the customer during the ordering process.
Business reply on Google
Anthony I am so sorry to hear about the awful experience you had with us. I can't imagine our employee yelling at a customer. That is totally unacceptable. I would love the opportunity to make it up to you. If you would email me personally at Mandydavisclegg.jm@gamail.com so that I can it would mean a lot to us. Thank you for bringing this to our attention!
Staff ignored a missing order for fifteen minutes despite being asked.
Business reply on Google
Jeff Oh my word! We cannot believe you had this experience at one of our stores! This is totally unacceptable. I am wondering if you would be willing to take just a quick minute and email me personally so that I can ask you a couple of questions and as well so that I can compensate you for this huge error on our employees part. My email is Mandydavisclegg.jm@gmail.com I really hope to hear from you. Thank you for letting us know!
Customer suffered an allergic reaction due to cross-contamination of food.
Business reply on Google
Debra, thank you for taking the time to give us a review. We do our best to ensure that ever gluten free allergy is as gluten free as possible. Please reach out to me so I can help resolve the situation. H_LOTIS@AOL.COM
The sandwich had an insufficient amount of roast beef.